Knox Platform for Enterprise knowledge base articles
Last updated September 19th, 2024
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Explore our knowledge base for:
- General Knox Platform for Enterprise (KPE) articles
- Knox legacy workspace articles
- Known KPE issues and their workarounds
- How-to articles for less common setups
- Guides
General articles
Common errors when creating a Samsung account
Secure Folder isn’t available on a device
Verify if your device is Secured by Knox
Reduced network performance through VPN connection
Can’t remove permissions for unused apps in Android 13
Automatic license assignment release exceptions
Upgrade managed Android devices to Android Device Policy by March 19, 2022
“Sending of Diagnostic Data” message shown in Android 12
Do Separated Apps (SA) have access to corporate VPNs?
Guidance documents for Common Criteria evaluation
Knox Platform for Enterprise features not supported on One UI Core devices
Knox PAC Support (Proxy Auto Config)
Android VPN Management for Knox — configuration and troubleshooting
File-based encryption (FBE) and full-disk encryption (FDE)
What policy do I use to block users from adding additional accounts on the device?
“Network may be monitored” shown after installing a private CA certificate on device
Does the Samsung email client support “opaque signed” emails?
Can a network operator configure an E_APN on an employee’s device?
If two similar Knox policies are applied to a device with an MDM, which one takes precedence?
Should the Knox VPN client be installed inside or outside the Knox container?
What are the package names for the Samsung Cisco AnyConnect and Juniper VPN clients?
What is the proper way to wildcard APK package names?
Which servers do EMMs need to communicate with in order to conduct device attestation?
What is the order of precedence for firewall rules?
What URLs do I have to add to an allowlist to make Samsung apps work with an authenticated proxy?
Can I disable power saving mode on Knox supported devices?
If I cannot resolve an SE for Android issue, who do I escalate to?
Is there a way to automatically enable email sync while roaming?
What does the term “Maximum number of licenses” mean for KPE Standard licenses?
Knox legacy workspace articles
Using SSO with a Common Access Card (CAC) in the Work Profile
How many certificates can be stored in the Knox platform TrustZone?
Accessing Knox Workspace without connecting to Active Directory network
Unlocking the Knox Workspace container using Active Directory credentials
What is the certificate length limit in the Knox CCM keystore?
Can I create an RSA Key Pair on a Knox Platform for Enterprise device?
Known issues
Disabling notifications for Samsung Email also disables Calendar and Contacts notifications
Alert options for Samsung Calendar app aren’t available in a work profile
Device randomly reboots without warning
Unable to make or receive phone calls with Knox VPN
Unable to enroll device with zero-touch enrollment
Remote control to a kiosk mode device displays a black screen
Unable to access the internet from a mobile hotspot
Connected without internet status after connecting to Wi-Fi
Unable to access internet with a VPN
Confirm PIN without tapping OK isn’t available for lock screen
Unable to install Samsung Calendar app and Samsung Clock app
Samsung Email app security patch for CWE-297
Unable to sign in to or sync Samsung Email app
Samsung devices reboot after Android System WebView update
Wireless emergency alerts missing from Settings app
Unable to edit contact information on lock screen
Device losing permissions after upgrading to Android 13
Apps experiencing connectivity or sync issues after upgrading to Android 13
S22 device enrollment failure for Android 13
Certificates missing after updating Samsung devices to Android 12
Devices can’t reach sites with .local domain
KSP APN Setting Policy not added to WP-C device
Knox Service Plugin cannot be uninstalled from user devices
Smart Switch compatibility on different Android Enterprise activations
Cannot activate email client as a device admin app during account setup
Walkie Talkie feature is not visible in Microsoft Teams on XCover Pro devices
KSP Battery Optimization allowlist policy does not appear to be immediately applied to a device
Copy and paste from Personal space to Work profile is not blocked after applying UEM policy
Samsung Gallery app cannot be installed in Android 11 work profile
Black PC screen after device connected to Samsung DeX on PC
Android Nearby Share cannot be disabled through application management policy
Changes to Device and Settings customization in the Knox Service Plugin are not applied
createApnSettings returns -1 “Invalid MVNO type” error
“Account already exists” appears when creating Samsung Account
Cannot copy and paste text between Personal and Workspace device profiles
Samsung Email account cannot be removed on managed device
Policy set through Knox service is not applied on device
Push notifications not appearing in the work profile
Knox Service Plugin crashes after being installed in Knox Workspace
Cannot modify settings in Samsung Email client
Boot banner not displaying upon device startup
Dual Messenger is not working on corporate-enabled devices
Smart Switch is not available on Fully Managed with Work Profile devices (DO+PO)
Device stops receiving SMS/Text messages after FOTA update
Disabled work profile is deleted when the MDM/UEM app is upgraded
Remote Desktop stops capturing screen when device’s screen orientation is changed
Password compliance check returning the wrong result on device
BlackBerry Dynamics fails to install on S9 and S9+ in Knox Workspace
Why can’t I download files with this S-browser when using a proxy configured to my server?
Why do I see “Your device is not authorized to enter Knox mode” when I try to unlock my container?
Why aren’t devices displaying missed call notifications while in Kiosk mode?
Why can’t users connect to my new Wi-Fi profile in the Knox container or the device side?
Why is the Samsung SSO Authenticator for Kerberos is returning error code 1765328230?
Why does the Knox Workspace container hide my email content on the lock screen?
Why are MaxEmailBodyTruncationSize() and MaxEmailHTMLBodyTruncationSize() not working as expected?
Why do I lose a Knox license seat after factory resetting my device?
Why am I unable to access Google Play while using Common Criteria (CC) mode?
Why does setting the EMM policy ‘share via…’ to false block composing an email?
My device displayed the notification: “SE Android has been turned off.” What do I do?
Why can’t I display SysDump on a Verizon Samsung device?
Why can’t I download files in SBrowser when using an authenticated proxy?
Why does the native email application not show images in HTML messages when a proxy is used?
Why is my device not displaying the Security Software Version in the settings menu?
How-to articles
Disable One UI 6 welcome screen
Restrict device users from deleting the VPN profile
How to block Google and Samsung Accounts using KSP
How to restrict importing and exporting of calendar events between profiles using KSP
How to limit battery charging on a Samsung Knox device
How to enable Device Key Mapping for applications in Work Profile
How to skip MAC address randomization using KSP
How to enable Smart Switch on Fully Managed (DO) devices
How to enable system apps in Work Profile on a Samsung device
How to set up notifications for Samsung Knox service outages
How to use third-party keyboards in a work profile
How do I set up S/MIME for exchange accounts using the Samsung email client?
How do I troubleshoot Exchange Active Sync configuration issues on Knox devices?
How do I enable speech to text and voice dictation in the Knox Workspace container?
How do I show Knox Workspace container contact names in the personal call logs?
How do I use the IRM (Information Rights Management) email templates?
How can I tell if my device is connected to a network?
Guides
Although we’ve done our best to ensure that our UEM instructions and screen shots here are current and accurate, our UEM partners are continuing to enhance and evolve their solutions. Always check the latest UEM resources for the most up to date instructions.
BlackBerry UEM and Knox Platform for Enterprise - User Guide
Citrix Endpoint Management and Knox Platform for Enterprise - User Guide
FAMOC and Knox Platform for Enterprise - User Guide
Government Mobile Security - Configuration Guide
IBM MaaS360 and Knox Platform for Enterprise - User Guide
Knox Manage and Knox Platform for Enterprise - User Guide
Microsoft Intune and Knox Platform for Enterprise - User Guide
MobileIron Cloud and Knox Platform for Enterprise - User Guide
MobileIron Core and Knox Platform for Enterprise - User Guide
SOTI MobiControl and Knox Platform for Enterprise - User Guide
VMware Workspace One and Knox Platform for Enterprise - User Guide
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