Push notifications not appearing in the work profile

Environment

• Knox Platform for Enterprise (KPE)
• Android Enterprise

Overview

On some devices enrolled with an Android Enterprise (AE) work profile, push notifications are not appearing when Google Play Services are disabled on the personal side of the device, but enabled in the work profile.

Cause

By Google design, Google Play Services (com.google.android.gms) must be enabled on the personal side so that all components dependent on Google Mobile Service (GMS) function in the work profile. Some of these components include:

• Location services
• Push notifications

Resolution

To ensure push notifications and other GMS-dependent features function in the work profile, enable Google Play Services on the personal side of the device.