Knox Service Plugin knowledge base articles
Last updated March 26th, 2025
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Explore our knowledge base for:
- Known Knox Service Plugin issues and their workarounds
- How-to guides for less common setups
- General Knox Service Plugin articles
- UEM guides
Known issues
Unable to disable predictive text in a work profile
Permission controls policy force closes apps
Permission controls policy not supported in select devices
Separated Apps folder not generated
Error code 23000 when applying managed configurations to Separated App
Prerequisites for OS version updates on device
Unable to set screen timeout value
Wi-Fi password visible in device settings
Certificate revocation returns an SSL error
Common Criteria mode disabled after assigning a configuration
SIM manager screen not updated after policy pushed
Policies not applying after installation on device
Notifications temporarily displayed after visibility restrictions are applied
Unable to access the Home screen
Unable to place phone calls in kiosk mode
Device orphaned from EMM after failed factory reset
How-to guides for less common setups
Enable Smart Switch with Knox Service Plugin
Deep Settings Customization policies not applying with Microsoft Intune Managed Home Screen
Grant special permissions for an app
Disable Smart Call on a device
Configure notification icons on the status bar
Disable Wi-Fi sharing through a QR code
Block access to select third-party apps from the Samsung Keyboard toolbar
Block non-mainline firmware updates
How to configure the Knox built-in VPN
Managed side key mapping for non-rugged devices
Issues related to specific deployments
UEM guides
You will need to set up Knox Service Plugin with your UEM. The information at the following links provides an overview of how to install KSP. However, always check your UEM’s specific documentation for the most up-to-date instructions.
BlackBerry UEM
Chimpa UEM
Citrix Endpoint Management
FAMOC manage
IBM MaaS360
Ivanti MobileIron Cloud
Matrix42 Unified Endpoint Management
Microsoft Intune
Samsung Knox Manage
Seven Principles 7P-EMM
SOTI MobiControl
VMware Workspace ONE UEM
WizyEMM
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