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Knox Service Plugin knowledge base articles

Last updated June 18th, 2024


Explore our knowledge base for:

  • Known Knox Service Plugin issues and their workarounds
  • How-to guides for less common setups
  • General Knox Service Plugin articles
  • UEM guides

Known issues

SIM manager screen not updated after policy pushed

Policies not applying after installation on device

Notifications temporarily displayed after visibility restrictions are applied

Unable to access the Home screen

Unable to place phone calls in kiosk mode

Device orphaned from EMM after failed factory reset

How-to guides for less common setups

Disable Smart Call on a device

Configure notification icons on the status bar

Disable Wi-Fi sharing through a QR code

Block access to select third-party apps from the Samsung Keyboard toolbar

Block non-mainline firmware updates

How to configure the Knox built-in VPN

Managed side key mapping for non-rugged devices

Issues related to specific deployments

UEM guides

You will need to set up Knox Service Plugin with your UEM. The information at the following links provides an overview of how to install KSP. However, always check your UEM’s specific documentation for the most up-to-date instructions.

BlackBerry UEM

Chimpa UEM

Citrix Endpoint Management

FAMOC manage

IBM MaaS360

Ivanti MobileIron Cloud

Matrix42 Unified Endpoint Management

Microsoft Intune

Samsung Knox Manage

Seven Principles 7P-EMM

SOTI MobiControl

VMware Workspace ONE UEM


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