Policy set through Knox service is not applied on device

Environment

• Knox Platform for Enterprise (KPE)

Overview

Some users are reporting that certain policies set through a Knox service are not applied to their device.

Why aren’t the policies I set through a Knox service being applied to my Samsung Knox device?

If a device is enrolled in two or more Samsung Knox services, sometimes there are overlapping policies that affect the device. If so, then the most restrictive policy is in effect.

For example, a device is enrolled in Knox Configure and Knox E-FOTA Advance. If the factory reset option is disabled in Knox Configure, but enabled in Knox E-FOTA Advance, then factory reset will be disabled on the device.

Recommendation

To avoid encountering any device-level conflicts, please ensure there are no overlapping policies across the Samsung Knox services a device is enrolled in.