Unable to install Samsung Calendar app and Samsung Clock app

Environment

• Android Enterprise
• Samsung devices running One UI 5.1.1 and higher

Overview

When enrolling a device, users might encounter an issue where the Samsung Calendar app and Clock app can’t be installed by your EMM. Starting with the following devices, all subsequent devices are affected:

Cause

Before One UI 5.1.1, the Samsung Calendar app and Clock app were considered system apps, and could be installed by EMMs with the enableSystemApp() method. For devices that come pre-installed with One UI 5.1.1 or higher, the Samsung Calendar app and Clock app are no longer considered system apps, and are now only available from Google Play.

Resolution

To install the Samsung Calendar app and Clock app on the device by your EMM, the app must be deployed through Managed Google Play. To do so with Knox Manage, see Add apps using Managed Google Play. For other EMMs, consult their documentation.