Walkie Talkie feature is not visible in Microsoft Teams on XCover Pro devices

Environment

• Samsung Galaxy XCover
• Knox Service Plugin (KSP)
• Push-to-Talk (PTT)

Overview

Using a Samsung XCover Pro with Microsoft Teams installed, you can use the device as a Walkie Talkie by simply pressing the XCover button to talk with team members. To use this hardware key mapping feature, you must enable the Enable PTT/Side Key Mapping for Microsoft Teams policy in KSP. However, even after correctly enabling this policy, you may find that the Walkie Talkie feature is not visible in the Microsoft Teams app.

Cause

There are two possible causes for the Walkie Talkie feature to not be present in the app.

1. The Microsoft 365 subscription is limited and does not allow for the Teams Walkie-Talkie feature.

2. The Walkie-Talkie feature is not pinned to your app list in Teams.

Resolution

1. Please contact your Microsoft representative to ensure your subscription has the full Walkie-Talkie functionality.

2. Please refer to the Microsoft Teams documentation to pin Walkie-Talkie to your app list.