BlackBerry Dynamics fails to install on S9 and S9+ in Knox Workspace

Environment

• S9 and S9+
• Knox 3.1
• BlackBerry UEM

Summary

Samsung Galaxy S9 and S9+ devices enrolled in BlackBerry UEM with a Knox Workspace configuration are not able to install the BlackBerry Dynamics app.

Cause

A recent Android Security Bulletin introduced an issue impacting the handling of keys in the keystore. A resolution is currently under investigation.

Workaround

Please refer to the following BlackBerry knowledge base article for the workaround steps: http://support.blackberry.com/kb/articleDetail?articleNumber=000049292.