Samsung Email account cannot be removed on managed device

Environment

• Knox Platform for Enterprise (KPE)
• Samsung Email

Overview

If a Samsung Email account is set up using an Email profile, it can be removed with the Remove button in the account settings.

However, if the account is set up on a device using managed app configuration, the following error message appears when Remove is selected:

The security policy restricts the removal of this account.

Cause

Due to KPE’s system architecture, a UEM continues to push an email account to a device even after an end user deletes it. To prevent issues where the account is repeatedly pushed to the device, the Remove feature in the Email app is restricted for the user.

Resolution

This behavior is by design. Only IT admins can handle Email accounts set up through managed app configuration.

Additional information

For more about managed configurations, see the Knox Developer Documentation.