S22 device enrollment failure for Android 13

Environment

• Android Enterprise
• S22 devices
• Android 13

Overview

With S22 devices running Android 13, users are unable to complete enrollment when creating a Work Profile for Bring Your Own Device (BYOD) provisioning. Attempting to complete enrollment results in the error:

Can't setup device. Contact your IT admin for help.

This is followed by the error message:

Unable to create Work Profile.

Cause

Samsung is actively investigating this issue alongside Google.

Resolution

A server-side fix has been provided. To resolve the issue, reboot the device before enrollment. If the issue persists after reboot, install the Android Device Policy app from the Google Play Store before proceeding with enrollment.