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Knox Cloud API blocked when Knox E-FOTA is connected to an EMM

Last updated July 26th, 2023



  • Knox Cloud API
  • Knox E-FOTA


The Knox Cloud API reports the following error, which states that the API is blocked because one or more EMM groups are syncing.

The API error about syncing EMM groups


Knox Cloud API and Knox E-FOTA API calls are blocked when Knox E-FOTA is synced with an EMM. This is done to maintain stability and synchronization.


You must disconnect any EMMs from Knox E-FOTA if you want to use the Knox E-FOTA API.

Additional information

To learn more about Knox E-FOTA, refer to the Knox E-FOTA guide.

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