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Add device groups from SOTI

Last updated July 26th, 2023

This procedure describes how to connect to your SOTI account and select the device groups you want to sync with Knox E-FOTA.

This procedure assumes that you have the prerequisites needed to connect to SOTI.

You can sync device groups from SOTI. You cannot sync virtual groups.

In SOTI, device groups can be arranged in hierarchies. That is, a device can belong to a group, and that group can in turn have a parent group. When you add a device from SOTI to Knox E-FOTA, you only get information about the device group that device directly belongs to.

To add device groups from SOTI:

  1. Sign in to the Knox Admin Portal. In the left sidebar, click Knox E-FOTA.

  2. Go to EMM groups and then click Connect EMM.

    connect emm

  3. Select SOTI.

  4. Enter your login credentials:

    • Username — Your username.

    • Password — Your password.

    • URL — URL of your SOTI admin portal.

    • Client ID — Client ID of your API client for Knox E-FOTA.

    • Client secret — Client secret associated with the API client.

  5. Click Connect. The device groups from SOTI are loaded.

  6. Select the device groups you want to sync to Knox E-FOTA. Only Samsung devices are shown in the device groups.

    Syncing device groups

  7. Click Add E-FOTA Groups. The device groups are added to Knox E-FOTA and their details are synced from your EMM. Once the sync is done, you can click on a device group name to view the devices in that group.

    You cannot modify device group information on Knox E-FOTA. This is only possible through your EMM’s console. Every 24 hours, device group information is synced from your EMM to Knox E-FOTA. You can also do a manual sync by clicking Sync now at the top-right corner of the EMM groups tab.

    The sync status and Auto-sync button

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