Unenroll devices
Last updated October 23rd, 2023
To unenroll a device:
- On the Knox E-FOTA console, go to Devices.
- Select the device you want to unenroll.
- Click Actions > Unenroll devices > Unenroll.
Additionally, consider the following actions after unenrollment:
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In your reseller preferences on the Resellers page, deselect Automatically approve all uploads from this reseller in the Auto-approve settings to disable the automatic approval of devices uploaded by your reseller.
This action also disables Auto-campaign assignment and prevents any default campaigns from being assigned to approved devices that were uploaded by this reseller.
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Uninstall the Knox E-FOTA client app from the EMM, Knox Configure, or other third-party services that deploy the client app.
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Disable any auto-launch configurations from Knox Service Plugin.
Once the device is unenrolled from Knox E-FOTA, B2C FOTA updates are re-enabled on it. To verify whether these updates have been successfully enabled on the device, go to Settings > Software update. If B2C FOTA updates are successfully enabled, the options in the following screen on the device are no longer disabled.
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