Prerequisites to enable Knox E-FOTA for SOTI MobiControl

Environment

• Knox E-FOTA
• SOTI MobiControl

Overview

This article outlines the essential steps required before configuring Knox E-FOTA in SOTI MobiControl. You can then execute Knox E-FOTA operations directly from the SOTI MobiControl console to manage your device updates.

The following steps are required before configuring Knox E-FOTA in SOTI MobiControl:

Step 1: Sign up for a Samsung Knox account

Step 2: Sign in to Knox E-FOTA from SOTI MobiControl

Step 3: Enable Knox Webhook Notification for Knox E-FOTA

Step 1: Sign up for a Samsung Knox account

To enable Knox E-FOTA in your SOTI MobiControl console, you must first sign up for a Samsung Knox account and link it to a Samsung account for Business. If you don’t have a Samsung account for Business, you’ll be prompted to sign up for one.

If you already have a Samsung Knox account, you can skip this step and go to Step 2: Sign in to Knox E-FOTA from SOTI MobiControl.

To create your Samsung Knox account:

1. Go to SamsungKnox.com.

2. In the top-right corner of the page, click GET STARTED.

3. Click I want to try Samsung Knox services and click Next.

4. Select Knox Suite - Enterprise Plan and click Next.

   

5. Click Sign up to sign up for a Samsung account for Business.

6. Enter the information required to sign up, and register your company for Samsung account for Business. For details about this process, see how to Create a Samsung account for Business and register your company.

7. Create your Samsung Knox application. Enter your company information, or enable Use the company address from Samsung account for Business for my application to reuse company information provided for your Samsung account for Business registration.

8. Review the Samsung Knox agreements, then click Agree.

Once submitted, inform your Samsung contact to approve your account. Once approved, you’ll receive a confirmation email with your new Knox Customer ID.

You can also find your Knox Customer ID by signing in to SamsungKnox.com and clicking your profile icon.

Step 2: Sign in to Knox E-FOTA from SOTI MobiControl

To sign in to Knox E-FOTA from your SOTI MobiControl console:

1. In the SOTI MobiControl console, click the top left menu, then go to Global Settings.

   

2. Select Android > Samsung Knox E-FOTA, then click LOGIN.

   

3. Click CONTINUE to be directed to the Samsung account sign-in page.

4. Click Samsung Account, and sign in with your Samsung Knox account credentials. You must sign in as the super admin of your Samsung Knox account.

5. Click Allow to grant SOTI MobiControl access to manage all Knox E-FOTA functionality.

   

Once enabled, you can use Knox E-FOTA to manage your device updates directly from the SOTI MobiControl console.

Step 3: Enable Knox Webhook Notification for Knox E-FOTA

To enable Knox Webhook Notification for Knox E-FOTA:

1. Download the Samsung Knox validation certificate.

2. In the SOTI MobiControl console, go to Global Settings.

3. Select Android > Samsung Knox E-FOTA.

4. Next to Manage Notifications, click CONFIGURE.

   

5. In the MANAGE NOTIFICATIONS dialog:

   • Upload the Samsung Knox validation certificate.

   • Enable Receive notification with expired certificate.

   

6. Click SAVE.

To complete the rest of the configuration for Knox E-FOTA in SOTI MobiControl, please refer to the SOTI MobiControl in-console help documentation.