Before you begin

There are two global servers for Knox cloud services, which are located in the US and the EU respectively. When registering for Samsung Knox, the Location you select determines which server you can manage devices on.

Regions in the Americas — North, Central, and South America, as well as the Caribbean — correspond to the US server. Regions elsewhere in the world, excluding China, correspond to the EU server.

Cross-region support

A Samsung Knox account registered in the Americas can’t be used to manage all devices globally, and the other way around.

IT admins who manage devices in both the Americas and other regions must create and use two separate Samsung Knox accounts. You can use a single email address to create separate Samsung account for Business account IDs for each region to access corresponding Knox accounts.

You can use any format to create account IDs. As a best practice, consider using a standard format that helps you easily identify account IDs across different regions.

Consider the following example that shows the same email address (abc@company.com) linked to two separate Samsung account for Business account IDs used to access different Knox accounts: