The device is locked with the notification “This phone can’t be used without authorization,” but its status on the Knox Guard console is marked as active.

Overview

A Knox Guard managed device can automatically lock itself to protect against malicious attacks. In such cases, you can unlock the device by deleting the device’s IMEI from the Knox Guard console and rebooting the device. Before deleting the device, please ensure that there are no outstanding payments.

Additional information

• For more information, see Delete devices.