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View device log

Last updated January 10th, 2024

The Knox Guard device log auto-refreshes as changes or updates are made to a selected device. To view the device log, refer to either method 1 or 2:

  • Method 1 — Click the Device ID link from within the Devices screen to open the Device details pop-up, and select the View device log.

  • Method 2 — Select the checkbox next to a device and select View device log from the ACTIONS drop-down menu from the the Devices screen.

The Knox Guard device log displays the following:

  • ACTION — Lists the selected device’s enrollment activity, notifications and blinking reminders, device lock/unlock operations and subscription payments.
  • DEVICE STATUS — Displays the device’s status updates as listed actions are initiated or completed. For more information, go to: Knox Guard device states.
  • DETAILS — Describes each listed action’s enrollment activity, device PIN usage and service updates.
  • MODIFIED — Lists each action’s occurrence time to provide a chronology of enrollment, payment and service activities.

Select EXPORT TO CSV to archive the device log in CSV file format to a location of your choosing.

Select OK to close the Device Log and return to the Device details screen.

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