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Knox Asset Intelligence 23.03 release notes

Last updated July 26th, 2023

Update to supported Android versions

In accordance with our updated Android support plan, the minimum supported version for Android devices registered in Knox Mobile Enrollment, Knox Manage, Knox E-FOTA, Knox Configure, and Knox Deployment app have each rolled forward. To review the minimum version on a product-by-product basis, see Policy update on Knox supported versions.

Simplified registration for and access to Knox cloud services

The registration and access flows for Knox cloud services are streamlined. The My Knox dashboard is retired, and you can now sign in to the Knox Admin Portal directly and manage your Knox services, including Knox Asset Intelligence. After you sign in to the Knox Admin Portal, you can operate Knox Asset Intelligence right away. If you’d like to display or register for additional Knox services, click your account icon > Settings > Show/hide services.

Individual Knox Asset Intelligence licenses

You can now purchase Knox Asset Intelligence license keys independent of Knox Suite. The individual and Knox Suite offerings are identical, with no feature or console differences between the two.

If you purchase an individual Knox Asset Intelligence license, you can upgrade to a Knox Suite license at any time. Conversely, you have the option to replace a Knox Suite license with an individual license. To upgrade or downgrade a license, you can replace it in Licenses.

Support for managed service providers in the Knox MSP Program

The 23.03 release adds support for managed service providers in the Knox MSP Program, enabling them to manage Knox Asset Intelligence services for customers.

MSP admins aren’t able to manage location-related features. Additionally, Knox Asset Intelligence allows you to send issue reports for device groups to specific admins, but MSP admins can’t be added to this admin list due to a current limitation. Instead, MSP admins can receive issue reports for all device groups by adding their email address in Email preferences.

Additional support for secondary IMEIs on dual-SIM devices

In the 22.11 release, secondary IMEI support for device search, device lists, device detail pages on the console, and exported reports was added.

Now, Knox Asset Intelligence supports secondary IMEIs for app, battery, and scanning-related dashboard charts. CSV file exports also include secondary IMEI information.

Enhancements to battery charging event data

The 23.03 release adds the following data points related to charging events, which are now included in CSV exports:

  • Device battery level
  • Time remaining until a device is fully charged
  • Battery voltage

Additionally, devices running Android 13 and higher can now report pogo pin chargers as a charger plug type.

Updates to app usage data on the dashboard

Previously, to avoid showing unnecessarily high numbers of apps on the Knox Asset Intelligence dashboard, any usage data from apps that reported less than 0.1% average battery usage was filtered out.

With the 23.03 release, this filtering policy is removed. All app usage data is now shown on the dashboard regardless of average battery consumption. If you only want to see data from certain apps, you can set a list of managed apps in your dashboard settings to filter out unwanted insights.

Tcpdump log support

Device users can now send you tcpdump logs from devices running Android 12 and higher to help with advanced troubleshooting of network issues between the device and server. This feature is available in the Error Reports section of the agent.

To generate a tcpdump log, device users first need to acknowledge that sensitive information might be uploaded to the server, then reproduce the issue while the Knox Asset Intelligence agent is capturing packet information.

For more information, see Send a tcpdump log.

Device data collection toggle

Previously, Knox Asset Intelligence collected app runtime and network usage data by default.

Now, admins with the Manage dashboard permission can now turn off device data collection for all available data points, including app runtime and network usage data.

Refer to Configure your dashboard for more details.

Support for User Acceptance Testing

Starting with the 23.03 release, upcoming Knox Asset Intelligence features and changes can be trialed in the User Acceptance Testing environment two weeks before their planned release date. The 23.03 User Acceptance Testing period starts on March 8th, 2023.

Since Knox Asset Intelligence supports analytics for historical data — for example, the past 7 ,14, 30, or 60 days — you’ll only see data on the dashboard after the selected period has passed. To take full advantage of UAT’s testing capabilities, we recommend you keep your devices enrolled in UAT to maintain device data history.

Additionally, recommended threshold values aren’t supported for UAT. As recommended threshold values are calculated based on collected device data, the 10-seat UAT license won’t generate enough data to support this feature.

See the UAT guide to learn more about the UAT environment.

Battery charging event history in the agent

To help you identify when your devices might be encountering charging issues, the Knox Asset Intelligence agent now displays historical battery charging data in Diagnostics > Battery.

This charging history spans the last 14 days, and includes insights like in and out amperage, battery charge, and battery voltage.

Device drop detection (beta)

Knox Asset Intelligence 23.03 introduces a beta release of drop detection. Track which devices are dropped most often, as well as how many times a device is typically dropped before it requires repairs. This feature is intended to help you identify which device models you may want to consider putting protective cases on, or if a device may need to be replaced soon.

Currently, drop detection is supported for certain device models. You can turn drop detection on in your dashboard settings.

Device drop detection is currently in beta. If you enable this option in your dashboard settings, device drop data is collected but won’t be visible on your dashboard yet. You’ll be able to see related insights on your dashboard in the future.

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