Knox Service Plugin profile failures
Last updated September 6th, 2023
To help you analyze issues related to Knox Service Plugin failures, two insights are available on the main Dashboard:
- The Knox Service Plugin profile failed: Failure policies insight lets you see which policies caused a failure, and how many failure events occurred per policy.
- The Knox Service Plugin profile failed: Error categories insight lets you see which policy categories caused a profile failure, and how many failure events occurred per category.
Failure cases may change, or new failure cases may be added as the Knox Service Plugin is updated. For more information related to Knox Service Plugin errors, please refer to the Error messages page in the admin guide.
Main tile views
Knox Service Plugin profile failed: Failure policies
The main tile view for the Knox Service Plugin profile failed: Failure policies insight displays the top 10 policies that caused a failure, and the total number of failure events that occurred per policy.
Knox Service Plugin profile failed: Error categories
The main tile view displays every error category, and the total number of failure events that occurred per category.
Both Knox Service Plugin profile failed insights share the same expanded view data.
From the main tile views, clicking the expanded view button displays a FAILURE LIST table outlining which devices had failures, which policies caused the failure, and the related failure category. If you hover over the text in the GUIDE column, you’ll receive useful troubleshooting tips to help you identify and resolve the failure.
Use the filter button near the top right corner of the page to limit the results to a specific profile name, failure policy, or error category. Alternatively, you can filter your data by selecting one of the failure policies or error categories from the respective main tile views.
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