Knox Asset Intelligence FAQ
Last updated July 26th, 2023
On this page, you’ll find answers to the most common questions that new customers have about Knox Asset Intelligence.
Knox Asset Intelligence is a cloud-based data analytics solution that provides actionable visibility and operational insights. Visibility into detailed device usage allows IT admins to maximize productivity, ensure stability, and plan ahead on asset management.
The Knox Asset Intelligence service collects and consolidates data on business app stability and issues, device battery status, Wi-Fi connectivity issues, GPS-based device location, and more.
All collected data is represented visually on your Knox Asset Intelligence dashboard. For a comprehensive list of features, see Dashboard overview.
To use Knox Asset Intelligence, you’ll need:
- A Samsung Knox account
- A Knox Suite license key
Knox Asset Intelligence is included in Knox Suite, our bundle of enterprise mobility solutions. The trial license gives you access to all Knox Suite products and their features, including the Knox Asset Intelligence console, on up to 30 devices for 90 days.
Yes. Settings and data are bound to the account you created during your free trial, and will carry over when you upgrade to a paid subscription. To upgrade your trial license, you’ll need to replace your trial license with the license key you purchased, which you can perform on the Knox Admin Portal. For more details, see Replace a license in the Knox Admin Portal guide.
Knox Asset Intelligence is supported on Samsung devices running Knox 3.8 and higher, and on Samsung rugged devices running Knox 3.7.1 and higher. Refer to Devices Secured by Knox for a comprehensive list.
Each Knox solution, including Knox Asset Intelligence, supports the five most recent major Android versions (the most recent version plus the four previous versions).
You can configure data upload and collection policies yourself in your tenant’s settings. In addition, you can enable or disable certain features as well as change how often the Knox Asset Intelligence agent collects data from devices.
Once your license expires, the Knox Asset Intelligence agent on devices stops collecting data. If you switch to a new license within one year of the previous license’s expiry date, data collection automatically resumes. Even with an expired license, you can continue to view data that was collected and updated before the license’s expiry date on the Knox Asset Intelligence console.
First, you need to install the Knox Asset Intelligence agent on your devices through one of the following methods:
- Manually install the agent through the Google Play Store
- Install the agent with an EMM
- Automatically install the agent during OOBE (out-of-box experience)
For more information about the ways to enroll your devices in Knox Asset Intelligence, see Enroll devices.
No. Knox Asset Intelligence does not allow device enrollment when the agent is installed in a personal profile. Make sure to install the agent in a work profile, or on a fully-managed device.
The Knox Asset Intelligence agent only collects app data from the profile it’s installed in. In other words, if the agent is installed in the work profile, it only collects data from apps installed in the work profile.
Device-wide data, such as battery, network, and location information, is collected regardless of which profile the agent is installed in.
If you encounter a technical issue when using Knox Asset Intelligence, first check the support resources in the documentation. See Device-side errors for issues you might encounter on devices, and Portal-side errors for issues related to the console.
You can also explore the service’s knowledge base articles (KBAs) for up-to-date resolutions of known issues. If you can’t find a resolution to your issue in the support resources, you may send the Samsung Knox team an inquiry or create a support ticket on SamsungKnox.com.
Enterprise customers have on-demand access to Samsung’s premium support through a paid technical support service. To learn more, visit the Samsung Enterprise Technical Support page.
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