Knox Asset Intelligence

Last updated July 2nd, 2025

Knox Asset Intelligence is a data-driven solution that converts device usage information into actionable insights. Through a fully customizable dashboard, you can track the health and status of your mobile device fleet, letting you proactively identify and resolve issues related to apps, battery performance, network connectivity, and security.

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KAI full dashboard

Prerequisites

To use Knox Asset Intelligence, you’ll need the following:

A Samsung Knox account. For more information, refer to Create a Samsung account.
Devices running an appropriate Knox version. See the Devices secured by Knox page to see if your devices are compatible.

Some devices models may only be partially-supported by certain Knox Asset Intelligence features. For a list of every partially-supported device, see Data features not supported on certain samsung devices.
Android Enterprise devices configured with a work profile. For mixed-used company-owned devices, or employee-owned devices (BYOD), the Knox Asset Intelligence agent must be installed in the work profile. See Enroll devices for more information.
A valid Knox Suite - Enterprise plan license, or a standalone Knox Asset Intelligence license¹. To get a Knox Suite - Enterprise plan license, see Sign up for a Knox account
Firewall exceptions configured on your enterprise network in order to connect to the Knox Asset Intelligence servers. See Samsung Knox firewall exceptions for more information.

Get started

If you’re new to Knox Asset Intelligence, the following resources can help you get started with using the service:

Tutorial

Take our Get started as an IT admin tutorial to learn the basics. Topics include uploding and enrolling devices, configuring dashboard settings, and using the dashboard insights.

Begin the tutorial

Recommended guides

After you’ve completed the tutorial, explore these additional topics to learn more about Knox Asset Intelligence’s features and capabilities.

Configure dashboard settings — Learn how to customize your dashboard’s appearance, reporting preferences, and data thresholds.
Manage devices — Learn about the information on the Devices page, how to view the expanded device details panel, and how to perform device-related actions like requesting debug logs and snapshots.
View diagnostics — Learn how to request debug logs and snapshots from devices to help troubleshoot issues related to battery, app, or network performance.
Use the agent – Learn how to use the Knox Asset Intelligence app as a device user

Standalone license may not be available in all regions. ↩︎