Overview

The dashboard is your hub for all of your device usage insights. Here is where you’ll find at-a-glance views of your fleet’s status and health, organized into easy-to-use tiles. To launch the dashboard, click Dashboard from the left navigation menu.

After devices are registered and enrolled in the service, you’ll see business insights for your fleet on the main Dashboard. If you only want to see insights related to your fleet’s apps, network or battery data, you can click the respective sub-dashboard links in the left navigation pane to view just those insights.

Use the date selector near the top of the dashboard to set a date range for your data. If data is available for that date range, your tiles will display data accordingly. Note that some insights display a Today tag, indicating that they will always report data for the current day, regardless of the date range selected.

Data refresh rates

When the Knox Asset Intelligence agent runs on a device, it continually collects device usage data and sends this information to the console to be turned into actionable business insights on your dashboard. Depending on the insight, there can be a delay between when data gets collected on the device and when it actually appears on your dashboard. The following table details the update rates for each insight type:

Dashboard tiles explained

Whether you’re viewing the main Knox Asset Intelligence Dashboard, or one of the sub-dashboards for Network, App, or Battery insights, each tile generally consist of the following components:

1. The main data set displaying a table or chart of the insight’s top issues or events.

2. An option to view expanded data insights or settings.

   The option to view expanded data from the tile may not be available for all dashboard insights.

3. A notification section that lets you know when data thresholds are reached, as well as other important information related to your insight. See Thresholds for more information.

4. A date and time stamp for the last update, and a manual refresh button to request new data. See Data refresh rates to learn more.

Dashboard tile view

Every dashboard insight consists of a dashboard tile view that summarizes key data in the form of charts, tables, or lists. Some insights like Apps with most issues provide a chart and a list to offer greater detail about the data.

Just below the tile’s main data set, you might see alerts, notifications, or other important information related to your insight. Some dashboard insights like Apps with highest network usage display notifications when critical event thresholds are reached (for example, when apps use more than 100MB of mobile data per day), while other insights like Total app usage display the top contributor to the insight (for example, the app that was used the most in the fleet).

Near the bottom-right corner of each tile, you’ll see the date and timestamp of the insight’s last update, and a manual button to request new data. Note that some insights update in real-time, while others update once a day, or once every hour. See Data refresh cycles to learn more about each insight’s data refresh rate.

Expanded details page

To help you analyze critical fleet issues in greater detail, most dashboard tiles provide an “expanded details” view of the insight’s data. If an insight has an expanded details page, you can click the button near the top-right corner of the tile.

Most insights include a chart of the most critical issues near the top of the expanded details page, and a table detailing all issues near the bottom, while others might just display information in a table (without a chart).

For example, the expanded details page for Apps with highest battery consumption shows the top-five worst performing apps, and their consumed battery power percentage over the selected reporting period. While the chart only displays the top-five worst apps, the table below displays every app that reported excessive battery consumption over the same reporting period.

Some insights allow you to filter the data set to help you focus on key issues first. If the option is available, click the icon near the top-right corner of the page (next to the search bar) to open the filter panel, then specify your parameters and click Apply.

In the expanded details table, you can click the CUSTOMIZE TABLE button ( ) to show or hide table columns. Note that some columns are mandatory and cannot be hidden, and most insights only allow you to display up to 7 columns at a time. If the option is available, you can also click DOWNLOAD AS CSV to export the table in CSV format for offline viewing and analysis.

Drill-down page

For some insights, you can get an even deeper analysis of the data by clicking key values in the expanded details table. This “drill-down” view provides additional details not normally found in the insight’s expanded details page.

For example, in the expanded details page table for Apps with highest battery consumption, the key values are the application names in the APP column.

Clicking an application name in the table takes you to a drill-down page for that specific application, letting you see additional details like which versions of the app consumed the most battery power, and how many devices are running each version. This can help you identify if certain versions of an app are causing excessive battery drain, and how many devices might need to have their app versions updated or changed.

Like with the expanded details page, you can also click the CUSTOMIZE TABLE button ( ) to show or hide columns in your table, or download the table as a CSV file for offline viewing and analysis.

Customize widgets

You can customize the appearance and layout of dashboard tiles (also known as widgets) directly from the Dashboard page using Edit mode. This feature lets you resize widgets, adjust font sizes, rearrange tile positions, and show or hide tiles without navigating to the Settings page.

Enter Edit mode

To begin customizing your dashboard, click Edit dashboard near the top-right corner of the Dashboard page. The dashboard switches to Edit mode, revealing size selectors and customization options for each tile.

Resize widgets

Each dashboard tile has a size selector that appears when in Edit mode. Choose from four sizes:

• S (Small) — The tile takes up 25% of the dashboard width (4 tiles per row)
• M (Medium) — The tile takes up 50% of the dashboard width (2 tiles per row)
• L (Large) — The tile takes up 75% of the dashboard width
• XL (Extra Large) — The tile takes up 100% of the dashboard width (full row)

To resize a tile:

1. In Edit mode, click the size selector (S, M, L, or XL) that appears over the tile.
2. The tile immediately resizes to the selected dimension.
3. Click SAVE CHANGES when finished to apply your changes.

Adjust font size

To improve visibility on large displays or presentation screens, you can change the font size for all dashboard tiles simultaneously:

1. In Edit mode, click CUSTOMIZE WIDGETS near the top-right corner of the page.
2. A side panel opens showing font size options.
3. Select Small, Medium, or Large to change the font size for all tiles.
4. Close the side panel to return to the dashboard.
5. Click SAVE CHANGES when finished to apply your changes.

Rearrange tiles

In Edit mode, you can drag and drop tiles to rearrange their positions on the dashboard:

1. Click and hold any tile.
2. Drag the tile to your desired position.
3. Release the tile to drop it into place.
4. Click SAVE CHANGES when finished to apply your changes.

Show or hide tiles

You can quickly toggle which tiles appear on your dashboard without navigating to Settings:

1. In Edit mode, click CUSTOMIZE WIDGETS near the top-right corner of the page.
2. In the side panel, select or clear each insight to show or hide it from the dashboard.
3. Close the side panel when finished.
4. Click SAVE CHANGES to apply your changes.

Save changes and exit Edit mode

After making your customizations, click SAVE CHANGES near the top-right corner of the page. The dashboard exits Edit mode and displays your customized layout. To make additional changes later, click Edit dashboard again.

Full screen view

To display the dashboard in full screen mode (hiding browser navigation and menus), click the Enter full screen view button near the top-right corner of the Dashboard page. This feature is useful for presentations or monitoring displays.

To exit full screen mode, either:

• Click the Exit full screen view button, or
• Press Esc on your keyboard