Use the location dashboard

The Location dashboard lets you track the geographical location and mobile signal strength of your enterprise mobile devices in real-time. Use this dashboard to locate lost devices, monitor device movement, and organize location-enabled devices for easier and more efficient fleet management.

To launch the dashboard, go to Dashboard from the left navigation pane, then select Location.

Device Status Reference

At the top of the Location dashboard, a grid displays your device fleet’s status, showing if devices are actively reporting location data, unreachable, or need attention. Available status categories include:

Track Device Locations

The Location dashboard map shows where your devices are and their current connectivity status.

The map displays the following elements:

1. Map view type: Switch between Map and Satellite views. By default, the map opens in Satellite view.
2. Map filter: Show only devices with specific characteristics, such as unreachable devices. See Filter devices for more details.
3. Expanded map view: Open the map in full-screen view. Click again to return to the default view.
4. Devices list: View the IDs of devices currently shown on the map. The number shown matches the device cluster count and may vary by zoom level.
5. Show mobile signal strength: Identify devices in areas with weak cellular coverage or potential dead zones. To use this feature, enable Mobile signal strength with location.
6. Mobile signal strength legend: When Show mobile signal strength is enabled, colored dots appear below the map:
   • Good (green): -70 dBm or higher
   • Normal (blue): -71 to -80 dBm
   • Bad (red): -81 to -139 dBm
   • No signal (gray): -140 dBm or lower, or no data collected
7. Live tracking: Receive continuous location updates and track devices as they move. Updates last 30 seconds; click again to restart tracking. This feature is available only at certain zoom levels. If unavailable, zoom in until the button is active.
8. Refresh map: Refresh the map to display each device’s last known location.

View device clusters

When you have multiple devices reporting their location data, the map displays device grouping ‘clusters’ — represented by circles with number. As you zoom in, the clusters update to show the device distribution across a given area.

Search for a Specific Device

If you want to find the last geographical location of a specific device, you can do so from the DEVICES table. To do this:

1. Click on the Search bar.
2. Enter the IMEI number of the device you want to locate.
3. If the device is sending location data, you’ll see its last known location in the LAST LOCATION column. Click the link to display the location — represented by a dot — on the map.

Filter devices

To view only devices on the map with specific characteristics, such as devices that aren’t reachable, you can use a map filter. To do this:

1. Click the (Filter) icon.
2. Select your filter options (for example, Location not reachable).
3. Click APPLY FILTERS to view only matching devices on the map.
4. To remove filters, click the Filter icon again, then click CLEAR.

Manage location-enabled devices

The location dashboard provides two tables below the map to help you quickly locate devices and view location-related information. These tables are available on the following tabs:

• DEVICES: Your mobile devices (smartphones and tablets) in the fleet that support location tracking features. See the Supported devices page for a full list of supported devices.
• SETS: Your location-tracking devices organized into logical collections. Unlike system-wide device Groups — which can be used when viewing reports and dashboard insights — Sets are specific to the Location dashboard.

When to use Sets vs. Groups

Both Sets and Groups organize devices, but they serve different purposes:

Use Sets when:

• You need to track a subset of devices for a specific purpose (e.g., devices in a warehouse, devices assigned to a temporary project)
• You want to quickly find and locate multiple devices at once using the Find asset feature
• You need overlapping device collections (the same device can be in multiple Sets)

Use Groups when:

• You need system-wide device organization that applies to all Knox Asset Intelligence features
• You want to organize devices by permanent categories (worker type, department, region)
• You manage devices through an EMM solution

View DEVICES table

The DEVICES table shows all location-enabled devices in your fleet. Note that you can only display seven columns in the table. Change your table columns by clicking the (options) button near the top-right corner of the table.

The following information is available in the table:

View SETS table

The SETS table shows all available sets in your organization. The following information is available:

About Set types

The Location dashboard categorizes sets as either system-generated or admin-generated.

System-generated sets follow the pattern S.0, S.01, and so on. These sets are automatically created by Knox Asset Intelligence, and cannot be deleted, renamed, or modified. These include:

Admin-generated sets follow the pattern S.1, S.2, S.3, and so on. These sets are manually created by an IT admin, and can be edited and deleted as needed. To create a set:

1. On the SETS tab, click NEW SET. The Add devices to new set page opens.
2. Select one or more devices from the list, then click ADD. You can also use the search bar to find devices before adding.
3. In the Create new set dialogue, give your set a name and optional description, then click ADD. A sequential set ID is automatically assigned. Note the following naming requirements:
   • The name can only contain alphabetic characters, numbers, dashes, or periods
   • Maximum 18 characters in length

Manage Sets

You can manage any set you create. The following options are available for managing sets:

Edit set information

To edit a set’s information:

1. Click a SET ID from the list. A side panel displays your set information.
2. Click Edit to change your set name, use the toggle to make the set Active or Inactive, or click DELETE SET to remove it entirely.

Add or remove devices

To add or remove devices in a set:

1. Select a set from the list, then click ACTIONS > Add devices to set or Remove devices from set.
2. On the following page, select the devices from the list, then click ADD or REMOVE.

Delete a set

To delete a set:

1. Select one or more sets from the list, then click ACTIONS > Delete set(s).
2. On the following window, click CONFIRM.

Download set information

To download sets information as a CSV file:

1. Select one or more sets from the list.
2. Click ACTIONS > Download CSV.

Locate lost devices

The Location dashboard can be leveraged to help locate lost devices, trigger audible alerts, request immediate location updates, or mark devices as missing to enable offline tracking through SmartThings Find.

Find asset

The Find asset action can be used to trigger audible, visual, or haptic alerts on devices to help locate them in the real world. To use this feature, go to the DEVICES tab, use the checkboxes to select one or more devices, then click ACTIONS > Find asset.

In the pop-up window, configure the following settings to help you find a device:

1. Set up triggers to help you find the device:

   • Sound: Set the alert volume level by moving the slider.
   • Vibrate: Toggle to force the device to vibrate (Default: Off).
   • Flash light: Toggle to turn on the camera’s flashlight (Default: Off).

2. Set up conditions for the alert:

   • Battery saving mode: Toggle to place the device in battery saving mode when an alert is sent (Default: Off).
   • Set time period for the triggers, select the duration:
     • Until the device is found: Activates the alert until the device user responds to it.
     • Set duration (Default: 30 minutes): Determines the amount of time that the alert is active.

3. Set up contact details:

   • In SUPPORT CONTACT DETAILS, enter the name of your organization and a contact phone number. Users will see a notification asking them to call this number if the device is found.

4. Click FIND NOW to send the alert and notification to the selected devices. After you click FIND NOW, the user sees a full screen notification on the device, letting them know that the admin is trying to locate the device.

   

Get a device’s latest location

If you want to get the last known location for a device without waiting for its next update interval, use the Get the latest location action.

1. On the DEVICES tab, select one or more devices, then click ACTIONS > Get the latest location.
2. The table will update and you will see:
   • Update pending in the STATUS column for your queried device(s).
   • An updated date & time in the LAST SEEN column and location information in the LAST LOCATION if they respond.

Offline Location Tracking

Knox Asset Intelligence can track devices even when they’re offline or powered off by leveraging Samsung’s SmartThings Find network. This feature uses nearby Galaxy devices to relay location data from your missing devices to the Knox Asset Intelligence server.

To learn how to use offline location tracking features, see Locate offline devices.

Troubleshoot common issues

Use this section to diagnose and resolve common location tracking issues, such as devices not reporting location or inability to mark devices as missing.

Back to Location dashboard overview