Use the location dashboard
Last updated June 26th, 2024
On this tab
The Location dashboard lets you track the geographical location and mobile signal strength of your mobile devices in real-time. To launch the dashboard, select Location from the left navigation pane.
Location data will not appear on the dashboard until you’ve enabled the Location tracking settings and your users have granted Location permissions.
Device status
At the top of the Locations dashboard, you’ll find a grid that lets you view all location-related statuses for your device fleet.
The following statuses are displayed:
- Enrolled: The device is enrolled, but location data is unavailable.
- Location permission denied: The user has denied location tracking permission on their device.
- Active: The device is returning its outdoor location information and is reachable.
- Not reachable: The device’s location was not returned after an hour, or the location request was unsuccessful.
- Update pending: A manual location request was initiated, and Knox Asset Intelligence is currently attempting to retrieve the device’s location. If there is no response after an hour, a device is added to the Not reachable status count.
Location map
The map displays your device groupings (represented by gray circles on the map) as soon as you open the Location dashboard. When you zoom in, the circles updates to show the device distribution across a given area.
The map features the following:
| Reference | Feature | Description |
|---|---|---|
| A | Map view type | The type of map displayed, whether Map or Satellite. By default, the map opens in satellite view. |
| B | Expanded map view | Lets you view a full screen version of the map. Once expanded, click the button again to return to the default map view. |
| C | Devices list | Lets you see the IDs of every device currently in view on the map. The number of devices shown will correspond with the number of devices in the bubble, and may vary depending on the current map zoom level. |
| D | Search and filter |
Click the Search icon and enter a device IMEI number to locate it on the map. If the device is sending location data, you'll see its last known location represented by a dot. Click X in the search field to clear your results and return to the default map view. Click the Filter icon to locate devices that report a specific status or mobile signal strength. Select your filter options, then click APPLY FILTERS to view only those devices on the map. To remove your filters, click the Filter icon once again, then and click CLEAR. |
| E | Live tracking |
Click to receive continuous location updates from your devices for up to 30 seconds at a time. Live tracking stops after 30 seconds, after which you'll have to click the Live tracking button once again to receive continuous updates for another 30 seconds. This button can only be clicked after a certain zoom level. If you can't click the button, try zooming in on the map until you can. If your devices are active and reporting location data, you'll see a dot on the map showing the device's location. As the device moves, the dot on the map also moves. |
| F | Mobile signal strength |
Let's you identify when devices are situated in areas with weak cellular coverage or potential dead zones. To use this feature, you must first enable Mobile signal strength with location. On the map, you'll see the mobile signal strength status of every device in your fleet represented by colored dots. These dots are updated at the same rate as your location data collection frequency.
These dots also appear in the map's Device list, letting you quickly correlate the device IDs with each mobile signal strength status. If you want to only show devices with a specific status—for example, only show Bad devices—you can select the status using the map's Filter options next to the Search icon. |
This document was updated for the Knox cloud services 25.11 UAT.
On this tab
The Location dashboard lets you track the geographical location and mobile signal strength of your mobile devices in real-time. To launch the dashboard, select Location from the left navigation pane.
Location data will not appear on the dashboard until you’ve enabled the Location tracking settings and your users have granted Location permissions.
Device status
At the top of the Locations dashboard, you’ll find a grid that lets you view all location-related statuses for your device fleet.
The following statuses are displayed:
- Enrolled: The device is enrolled, but location data is unavailable.
- Location permission denied: The user has denied location tracking permission on their device.
- Active: The device is returning its outdoor location information and is reachable.
- Not reachable: The device’s location was not returned after 24 hours, or the location request was unsuccessful.
- Update pending: A manual location request was initiated, and Knox Asset Intelligence is currently attempting to retrieve the device’s location. If there is no response after an hour, a device is added to the Not reachable status count.
Location map
The map displays your device groupings (represented by gray circles on the map) as soon as you open the Location dashboard. When you zoom in, the circles updates to show the device distribution across a given area.
The map features the following:
| Reference | Feature | Description |
|---|---|---|
| A | Map view type | The type of map displayed, whether Map or Satellite. By default, the map opens in satellite view. |
| B | Expanded map view | Lets you view a full screen version of the map. Once expanded, click the button again to return to the default map view. |
| C | Devices list | Lets you see the IDs of every device currently in view on the map. The number of devices shown will correspond with the number of devices in the bubble, and may vary depending on the current map zoom level. |
| D | Search and filter |
Click the Search icon and enter a device IMEI number to locate it on the map. If the device is sending location data, you'll see its last known location represented by a dot. Click X in the search field to clear your results and return to the default map view. Click the Filter icon to locate devices that report a specific status or mobile signal strength. Select your filter options, then click APPLY FILTERS to view only those devices on the map. To remove your filters, click the Filter icon once again, then and click CLEAR. |
| E | Live tracking |
Click to receive continuous location updates from your devices for up to 30 seconds at a time. Live tracking stops after 30 seconds, after which you'll have to click the Live tracking button once again to receive continuous updates for another 30 seconds. This button can only be clicked after a certain zoom level. If you can't click the button, try zooming in on the map until you can. If your devices are active and reporting location data, you'll see a dot on the map showing the device's location. As the device moves, the dot on the map also moves. |
| F | Mobile signal strength |
Let's you identify when devices are situated in areas with weak cellular coverage or potential dead zones. To use this feature, you must first enable Mobile signal strength with location. On the map, you'll see the mobile signal strength status of every device in your fleet represented by colored dots. These dots are updated at the same rate as your location data collection frequency.
These dots also appear in the map's Device list, letting you quickly correlate the device IDs with each mobile signal strength status. If you want to only show devices with a specific status—for example, only show Bad devices—you can select the status using the map's Filter options next to the Search icon. |
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