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Battery state of health

Last updated July 26th, 2023

On the system level, the device’s power management integrated circuit (PMIC) records battery-related critical events in system logs, which are periodically pulled by the Knox Asset Intelligence agent. The agent then uploads the data to the server, where your devices are categorized as Good, Normal, or Bad according to the following table. These states represent the overall health of each device’s battery, and how much of its original charge the battery can hold.

Status Battery
Good 75% and higher
Normal 55-75%
Bad 55% and lower

The above chart is intended to provide a rough guideline of how battery health correlates with device states. Actual measurements may vary based on the device model. Use this information to determine whether batteries have recently been replaced, or if they should be replaced in the near future.

Currently, the following device models support the enhanced battery state of health information if they run Android 13 or higher:

  • Galaxy XCover Pro
  • Galaxy XCover Pro2

Dashboard tile view

Battery state of health dashboard widget

The Battery state of health tile shows your enrolled devices split between Good, Normal, or Bad states. Hover over a chart segment to see the devices in that category and the overall percentage of the fleet or group it covers. Click a device state to be taken to a filtered Devices list.

Expanded view

Click the Expanded view button ( > ) to view all devices and their Battery state of health. If you only want to view data related to a specific status, click either Good, Normal, or Bad in the tile list. The expanded view page shows devices with those selected states.

Device list filtered by battery state of health

On the Expanded view page, you’ll see battery state of health (Good, Normal, Bad) followed by a value in the BATTERY SOH column. For example, Good (74) would indicate that the device’s battery health is in a Good state, and that it is able to hold approximately 74% of its original charge.


Battery state of health (SOH) data is only supported on a few select devices. If your device is not supported, you’ll see a Good (0) value in the table’s BATTERY SOH column.

In the list, you can click a Device ID to show detailed information about the device, or click DOWNLOAD AS CSV to receive a copy of the data for offline viewing.

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