Manage devices

The Devices page is where you can manage your enterprise device fleet. From here, you can see which devices are registered in Knox Asset Intelligence, which devices are enrolled, and take actions like approving new reseller uploads, creating device groups, or deleting and uploading additional devices in bulk.

Devices tab

On the Devices page’s default tab, you’ll see a table detailing important device information like the OS version, firmware version, enrollment status, battery status, and more.

You can customize the columns in the table by clicking the table options (…) button and selecting the columns you want to display. By default, the DEVICE ID column is always visible, but you can add up to six additional data columns to the table.

The following columns are available:

Device details

Click a DEVICE ID to view more details in an expanded panel. In the SUMMARY section, you’ll see all available device information, including secondary IMEI numbers (for dual-SIM models), unique device tags, license keys, and other helpful information not available in the options of the Devices table.

The expanded panel also provides a quick summary of your app, battery, and Wi-Fi connection insights in the separate APPS, BATTERY, and WI-FI sections, letting you quickly view important health and status information without needing to switch over to the Dashboard page.

From the APPS section, you can also click CREATE APP USAGE REPORT to generate a custom report that can help you analyze app issues for a specific device.

To help troubleshoot issues with a specific device, you can click VIEW DEVICE LOG to see a history of the device’s activity. From the Device log page, you can click DOWNLOAD LIST to obtain the entire log as a CSV file for further analysis.

Device actions

You can perform device-specific actions like sending Diagnostic device logs requests, sending Device snapshots requests, unenrolling and deleting devices, and more. To perform an action, select one or more devices, then click ACTIONS and select the type of action you want to perform.

Uploads tab

The Uploads tab shows any Samsung devices you’ve purchased from a reseller, after the reseller uploads them to your console. On this tab, you can approve the uploads and add the devices to your device list. Ensure you’ve registered your reseller in the Knox Asset Intelligence console beforehand.

Bulk upload or delete devices

If your devices were not purchased from a reseller, you can use a CSV file to manually upload or delete devices from Knox Asset Intelligence. To do so:

1. In the navigation pane, click Devices.
2. In Devices screen, click the BULK ACTIONS tab.
3. Click UPLOAD DEVICES or DELETE DEVICES to take either action. You can also find CSV instructions underneath the bulk action options.
4. In the BULK ACTIONS, select UPLOAD DEVICES or DELETE DEVICES depending on whether you chose to upload or delete devices.
5. In the dialog that’s shown, download the CSV template. In the template, enter one device IMEI per line (up to a maximum of 10 000 devices), then save your file.
6. Go back to the dialog in the Knox Asset Intelligence console. Under Select .csv file*, click BROWSE to locate your CSV file in the file explorer.
7. After selecting your file, click SUBMIT.

In the top-right corner, a notification confirms that your devices were uploaded or deleted successfully.

Groups

Knox Asset Intelligence offers a GROUPS tab where you can view and manage your device group information.

The GROUPS list displays the following info:

There are two ways to upload device group information to Knox Asset Intelligence:

• Using existing group IDs from an EMM
• Through a CSV upload

Using existing group IDs from an EMM

For organizations using Workspace ONE UEM

Knox Asset Intelligence supports dynamically-generated group IDs, also referred to as lookup fields, that simplify the group syncing experience between Knox Asset Intelligence and Workspace One UEM. Workspace ONE UEM provides lookup values that can be used instead of static group ID values, which represent an element of the device or user that you might not normally have access to.

For example, you might want to group several Galaxy XCover Pro devices together in Knox Asset Intelligence. Instead of creating a dedicated group in Workspace ONE UEM, you can select device model as a lookup field to find all XCover Pro devices in your fleet, which then auto-syncs to Knox Asset Intelligence as a device group.

Refer to VMware’s documentation for a full list of supported lookup values.

On the Workspace ONE UEM console, once you define a standard or custom lookup field for group IDs, enter it in the Application Configuration menu for the Knox Asset Intelligence agent. Doing so sets the lookup field as a dynamically-generated group ID for each device. Note that the application configuration is pushed through Managed Google Play.

Once the application configuration is pushed to the enrolled devices, the Knox Asset Intelligence agent receives the group ID through VMware Hub and automatically assigns the device to the designated group. You can then see the device group and assignment on the Knox Asset Intelligence console.

For organizations using other EMMs

In other EMMs that don’t support lookup fields, you can manually enter group IDs in the application configuration section.

Through a CSV upload

If your devices aren’t grouped through an EMM or you prefer to manually define your device groups, you can upload a CSV file containing device IDs and group names to the Knox Asset Intelligence console.

To group devices:

1. In the left sidebar of your Knox Asset Intelligence console, click Devices.
2. On the Devices screen, select the GROUPS tab.
3. To the right of the search bar, click GROUP DEVICES.
4. On the Device grouping screen, download the CSV template. Enter a device IMEI and a venue name per line in the template (up to a maximum of 10,000 devices), then save your file.
5. Under Select .csv file*, click BROWSE to locate your CSV file in the file explorer.

6. After selecting your file, click SUBMIT.

If one or more of your devices can’t be enrolled, a notification is shown in the top-right corner with a download link to a CSV file containing error details.