Separated Apps folder not generated

Environment

• Knox Service Plugin
• Devices running Android 14
• Separated Apps

Overview

When Knox Service Plugin is used to activate a Knox license, you may notice that the Separated Apps folder isn’t generated and doesn’t appear on a device.

Cause

Separated Apps requires a valid Knox license. If Knox Service Plugin policies are configured, Knox Service Plugin performs the Knox license activation (provided there is an existing license).

However, during a device’s initial set up, Separated Apps may start up before Knox Service Plugin can activate your license. As a result, the Separated Apps folder doesn’t appear on the device.

Resolution

If you are using Knox Service Plugin to activate and apply your Knox license, please reboot your device.

Alternatively, you can directly use your EMM to activate your Knox license to avoid rebooting your device.

Additional Information

To learn more about Separated Apps, visit Separated Apps for Android 14.

To learn more about managing Knox licenses visit Knox Platform for Enterprise licenses.