Disable Smart Call on a device

Environment

• Knox Service Plugin
• EMMs
• Galaxy devices

Overview

Samsung’s Smart Call feature identifies if an incoming call is potentially a spam number, so that device users can take appropriate action.

However, in certain instances you may be required to disable Smart Call for your device fleet.

How to disable Smart Call on a device

To disable the Smart Call feature:

1. On your EMM console, go to the Knox Service Plugin configuration.

2. Modify the following policies under Device-wide policies:

   Policy	Value
   Enable device policy controls	True
   Application management policies > Enable application management controls	True
   Application management policies > Disable Application without user interaction	Add com.samsung.android.smartcallprovider

3. Save the profile and apply the changes to enrolled devices.

After you push the changes, the Smart Call feature is disabled on the enrolled devices.