The WKC agent doesn’t automatically update my wearable device after a push update

Environment

• Knox Configure

Overview

Sometimes, the WKC agent doesn’t automatically update the wearable device when a push update is sent. This can occur when a failing app is assigned to the profile.

Resolution

To troubleshoot this issue, begin by viewing the device log for error details:

1. Go to Devices, then open the DEVICES tab.
2. Check the status of the target device to identify if the device failed to receive the push update.
3. Select the target device.
4. Click ACTION > View device log to identify the app or setting that may have caused the error.

Refer to the Knox Configure for Wearables admin guide for additional guidance on configuration errors.

Once you’ve identified the app or setting that caused the error:

1. Go to Devices, then open the DEVICES tab.
2. Click the target device’s assigned profile.

From the Profile configuration dashboard:

1. Click APPLICATIONS or DEVICE SETTINGS to remove any settings or app from the profile which may have triggered the failure to update.
2. Update the profile with a valid app.
3. Push the update again.

Additional information

• Device states in the Knox Configure for Wearables admin guide
• Troubleshooting device-side configuration errors in the Knox Configure for Wearables admin guide