An error occurred with addAppPackageNameToWhitelist: com.samsung.android.knox.kpu and com.sds.emm.cloud.knox.samsung
Last updated July 26th, 2023
- Knox Configure (KC)
- Knox Manage (KM)
Some administrators are encountering a 51010 error if they apply the following KC feature, Installation allowlist and enrolling the device in KM.
The device logs in your KC console specifies the error message:
Error 51010: An error occurred with addAppPackageNameToWhitelist: com.samsung.android.knox.kpu in your profile. Check the configuration items in your profile and retry.
Error 51010: An error occurred with addAppPackageNameToWhitelist: com.sds.emm.cloud.knox.samsung in your profile. Check the configuration items in your profile and retry.
The application package names are not specified in the installation allowlist for:
- Knox Service Plugin
- Samsung Knox Manage
When applying the installation allowlist in Knox Configure, it automatically blocks all installation attempts from apps that are not included on the whitelist.
To solve the problem, add the following package name under installation allowlist:
Push the updated profile to the devices and try the enrollment again.Back to KBAs
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