Back to top

What happens to my Knox Configure license if a device is lost or damaged?

Last updated July 26th, 2023



  • Knox Configure


If your device is lost or damaged and you want to change the device IMEI associated with your Knox Configure license, you may request a Device IMEI/Serial Number Swap by contacting your local Samsung sales office.

You will be asked to provide proof of the IMEI change. For example, you can share an invoice with the device’s original IMEI along with an invoice from an authorized service center documenting the repair.

After your request’s status is approved, the new device’s IMEI shows in your Knox Configure console without affecting the license count.

On this page

Is this page helpful?