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Device details

Last updated September 12th, 2024

On this tab

The Knox Mobile Enrollment console enables you to manage devices either individually or in bulk, and change the associated profiles as needed. You can also delete devices as necessary.

To view the details of an approved device:

all devices tab

  1. On the Devices page, click the All devices tab and review the device list. You can also click ellipses to show and hide columns in the list.

  2. This list displays all the following information:

    • IMEI/MEID — Represents the unique identifier of each device. Click the IMEI/MEID to view detailed information about the user ID and the associated device. Dual-SIM devices display only one of their IMEIs in the device list, but you can search for dual-SIM devices using either their first or second IMEI. If a device has two SIMs, both IMEIs are shown in its details.

      To search for a device by its IMEI, the substring you enter is acceptable only if it matches the start of the IMEI. For example, if the IMEI is 123456789, any substring that starts with 1 is a valid entry. You can also filter devices by user ID.

      See the updates to device search for more information on how you can you search for a device.

    • SERIAL NUMBER — Click the serial number to view the device’s details, such as its ID, model, status, profile, upload dates, and much more.

    • MODEL — Filter the device models displayed in the list.

    • USER ID — Use the user ID to determine the credentials you assign to a particular device user and review information about the device.

    • TAGS — Filter devices by their associated tags.

    • PROFILE — Review the profiles assigned to each device. See Android Enterprise profiles to learn how you can create an Android Enterprise profile.

    • STATUS — Monitor the enrollment status and the current profile of each listed device.

    • SUBMITTED — Determine when the reseller added the device.

    • LAST SEEN — Logs the most recent ping Knox Mobile Enrollment sent to the server.

  3. (Optional) Set the following device parameters:

    • User ID and Password — Click a device’s IMEI or serial number to change its user ID and password.

    • Tags — Enter any tags you’d like to assign to the devices to easily organize them.

  4. (Optional) Click Actions > Download devices as CSV to download all details of all uploaded and approved devices in one swift action.

Assign a profile to a device

You can assign your profile to one or more devices:

  1. Sign in to the Knox Admin Portal.

  2. Go to Devices.

  3. Select one or more devices to assign the profile to:

    • One device — Click Device IMEI and select the desired profile from the Profile list.

    • Multiple devices:

      1. Select devices to assign the profile to.

      2. Click Actions > Configure devices.

      3. Edit the profile of the selected devices. Additionally, you can add tags and edit user credentials.

      4. Click Save.

To upload user credentials for vast numbers of device users at a time, such as thousands, see how you can upload device user credentials in bulk.

You can also assign a different profile to your device from the Knox Mobile Enrollment console:

  1. On the navigation pane, go to Devices.

  2. Click a device IMEI.

  3. In the sliding panel, select a different profile from the Profile list.

    You must have a valid Knox Suite license to use advanced profile capabilities.

  4. Click Save.

Unassign a profile from a device

You can unassign the profile assigned to a device:

  1. On the Devices page, click a device’s identifier in the IMEI column.
  2. Select a profile from the Profile list.
  3. Select Clear profiles to clear a profile.
  4. Click Save.

You can also unassign a profile from multiple devices in one action:

  1. On the Devices page, select multiple device IMEIs.

  2. Click Actions > Configure devices. To use this action, you need the Assign with profile and manage tags permission. See Manage admin and roles for more information.

  3. Unassign the profile assigned to the selected devices by selecting Clear profiles in the Profiles list.

  4. Click Save.

Delete a device

Once you remove a device from your tenant, it is permanently removed from your tenant. See all the ways you can upload a device to your account. To do so, on the Devices page:

  1. Click All devices.
  2. Select one or more devices to delete.
  3. Click Actions > Delete devices.
  4. Click Delete.

See Bulk device operations to learn more about deleting large numbers of devices at once.

This document was updated for the Knox cloud services 24.09 UAT.

On this tab

The Devices page is where you can manage your devices once they’ve been approved in Knox Mobile Enrollment. The devices are displayed in a customizable table on the page’s ALL DEVICES tab. Alternatively, if you’d like to view all devices in Knox cloud services, click VIEW ALL DEVICES in the upper-right corner to be redirected to the Devices page on the Knox Admin Portal.

You can search for devices by their IMEI/MEID or serial number. When searching for devices, the substring you enter is acceptable only if it matches the start of the IMEI. For example, if the IMEI is 123456789, any substring that starts with 1 is a valid entry.

From the Devices page, click ACTIONS > Download devices as CSV to download details of all uploaded and approved devices.

Customize the table

Before you begin managing devices, you can customize the Devices table columns to view only relevant device information. To do so:

  1. Click the ellipses (…) in the far right-hand corner of the table.

  2. Select up to eight of the following column options:

    Column Shows
    IMEI/MEID The device's unique 15-digit identification number. This column is mandatory and will always be shown in the table.

    Dual-SIM devices display only one of their IMEIs in the Devices table, but you can search for dual-SIM devices using either their first or second IMEI. If a device has two SIMs, both IMEIs are shown in its details.
    Serial number The unique identifier assigned by the manufacturer.
    Order number The reference number associated with the device purchase.
    Wi-Fi: Device MAC address The 12-digit media access control address assigned to the device.
    Model The device model. Click the MODEL column to select the types of devices you'd like displayed in the table.
    User ID Credentials assigned to a device user. Click the USER ID column to select the users you'd like to see device details for.
    Tags Labels used to organize devices. Click TAGS column to filter devices by their associated tags.
    Submitted The date the reseller added the device. Sort in ascending or descending order by clicking the arrows.
    Profile Name of the profile assigned to the device. Click the PROFILE column to select the profiles for which you want to see device details.
    Status The current state of the device. You can filter to view devices matching the status.

View additional device details

The device details panel consolidates all device details from the Devices table, including unselected options, into a single column. From here, you can assign user credentials and tags, assign and unassign profiles, delete devices, and view when the device was last seen.

To access the device details panel, click a device’s IMEI/MEID or serial number from the table. A side panel will appear displaying all the devices details.

To access additional device information across all Knox cloud services, including the date and time the device was last seen, click the ellipses (…) in the bottom right-hand corner > View all device information.

Assign a profile to a device

To assign a profile to one or more devices:

  1. On the Devices page, select one or more devices you’d like to assign a profile to.
  2. Click Actions > Configure devices to open the device details panel. From here, you can optionally add tags and edit user credentials.
  3. Use the drop-down menu to select an existing profile from the list, then click SAVE.

    If you assign an advanced profile to a device, you must have a valid Knox Suite license to use the features. For more information about advanced profiles, see Android Enterprise (Advanced) profiles.

Clear device profiles

To clear device profile from one or more devices:

  1. On the Devices page, select one or more devices.
  2. Click Actions > Configure devices. To use this action, you need the Assign with profile and manage tags permission. See Add an admin for more information.
  3. In the device details side panel, select Clear profiles from the Profile drop-down menu.
  4. Click Save.

Delete a device

Once you remove a device, it is permanently removed from your tenant. If you accidently removed devices, contact your reseller to re-upload the devices for you.

To delete one or more devices:

  1. On the Devices page, select one or more devices.
  2. Click Actions > Delete devices.
  3. Click Delete.

For large device fleets, see Bulk device operations for instructions on how to assign profiles, clear profiles, and delete devices in bulk.

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