Manage advanced profile licenses
Last updated July 8th, 2024
Knox Mobile Enrollment advanced profiles offer several advanced features. However, you must have an active Knox Suite license to view and use these advanced features.
Furthermore, if an advanced profile is assigned to a device but there are no Knox Suite license seats remaining in your tenant, you won’t be able to use any of the advanced features that are associated with the advanced profile. Even if a device is successfully enrolled into Knox Mobile Enrollment, if you don’t have a Knox Suite license, a regular profile is used for enrollment instead.
Advanced profiles and license seats
License seats govern how advanced profiles affect the device status. This relationship spans three scenarios.
| Scenario | Outcome | Device status |
|---|---|---|
| Devices with a Knox Suite license and available license seats | Devices are activated with advanced profile functionality during out-of-box experience (OOBE) | Enrolled |
| Devices with a Knox Suite license and unavailable license seats | Devices aren’t activated with advanced profile functionality | Enrolled (restricted) |
| Devices without a Knox Suite license | EMM enrollment and device settings are applied successfully. Advanced profile functionality won’t be available | Enrolled (restricted) |
Remove a device from a license
When you remove a license seat from a device, it can be used to enroll another device. A license can be deleted if no devices are associated with it.
License seats are released when you:
-
Unassign a profile from a device to unenroll the device.
-
For some EMMs, such as Knox Manage, you must unenroll your device before you can delete it.
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Assign a different profile to the device. That is, you assign a regular profile to a device that’s already assigned an advanced profile.
The license seat is released if the device was enrolled only in Knox Mobile Enrollment. The license seat won’t be released if the device is still enrolled in another Knox cloud service.
Additionally, see Manage Knox licenses for more information on how to replace, upgrade, or delete your license.
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