Assign device user credentials

Overview

The Device users page displays all the device users available for device assignments. You can add device users, edit or delete passwords, and import user IDs and passwords using a CSV file.

To review existing device users:

1. On the left navigation pane, click Device Users.

2. Here, you can review the following device user information:

   • User Id — The user ID of an existing device user that you can click to change the password of the device user. Note that the user ID and password should both be the same as the credentials defined by your EMM.

   • Password — Lists the device user’s password.

Add a device user

To add a new device user:

1. On the left navigation pane, click Device users.

2. Click Add device users.

3. Provide a User ID and Password to create a unique set of device user credentials. Note that the user ID and password should both be the same as the credentials defined by your EMM.

4. Click Add to save these credentials.

Edit device user credentials

You can edit the credentials of an existing device user. However, note that only the password can be modified, not the user ID.

To edit the password of an existing device user:

1. On the Device users page, click the device user to update the password for . You can only select one device user at a time.

2. Update the Password of the selected user as required. You can optionally click Manage passwords to verify the device user’s password if there’s a password conflict during the sign-in process. The password should match the password defined for the user in the EMM.

3. Click Save to save the updated password.

Assign user credentials in bulk

You can also assign user credentials and a profile to a large device fleet:

1. On the Devices page, go to the Bulk actions tab.

2. Click Assign user credentials and profile.

3. Click Upload devices list with user credentials to upload a CSV file containing device IDs. Click View instructions to understand how to format your CSV file.

4. Optionally select a new profile from the Modify profile of selected devices list. You can also click Clear profiles to unassign a profile and remove profile assignments from multiple devices in the uploaded CSV file.

5. (Optional) Enter Tags for the devices.

6. Click Submit.

Import device user credentials

Optionally, you can also import the user credentials of up to 10,000 device users in bulk using a CSV file:

1. On the Devices page, click Bulk actions.

2. Upload a correctly formatted CSV file containing the of the user credentials of the device users you intend to import. Click Submit to import the device users into Knox Mobile Enrollment. To correctly format the CSV file, click View instructions and click Got it to return to the upload page.

3. Click Upload user credentials.

Delete a device user

To delete existing device users:

1. On the Device users page, select one or more device user credentials to be deleted.

2. Click Action > Delete device users.

3. Click Delete.