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Factory reset locked devices

Last updated April 3rd, 2024

Advanced profiles offer additional features that help you monitor and manage your devices. One such feature is the ability to remotely factory reset a locked device in scenarios where the device is suspected or at risk of being compromised, such as:

  • The device can’t be unlocked and needs to be factory reset for EMM enrollment.
  • The device user violates guidelines to factory reset or safely return the device.
  • The device user continues to use the device without performing a factory reset.
  • The device user has unauthorized access to restricted or sensitive information.

Important

You must have permissions to manage devices to access this feature.

See Lock and unlock devices for more information on locking devices.

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