Unable to edit contact information on lock screen
Last updated June 12th, 2023
Categories:
Environment
- Knox Platform for Enterprise
- Android Enterprise
- Samsung devices running Android 13 (One UI 5.1 and lower)
- Company owned business only device
Overview
After enrolling a device as a company owned business only device, device users may encounter the following error message when trying to edit the contact information on the lock screen:
Action not allowed
You do not have permission to perform this action. Contact your organization's IT administrator for more information.
Cause
This issue is caused by a concept code migration when the device is updated to Android 13.
Workaround
The contact information field can be updated by the IT admin with the setDeviceOwnerLockScreenInfo method.
This workaround will prevent the device user from updating the contact information field even after the fix. All future updates must be done by the IT admin.
A fix to this issue has been scheduled for the One UI 5.1.1 release.
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