Connected without internet status after connecting to Wi-Fi
Last updated December 15th, 2023
- Knox Platform for Enterprise
- Android Enterprise
- Company-owned device with a work profile
- Device-wide VPN
After connecting to a Wi-Fi network, device users may encounter an issue where the Wi-Fi connection shows the following status:
Connected without internet
In enterprise environments where an device-wide VPN is being used, all internet traffic is routed though that VPN. When the device tries to confirm the internet connection though Wi-Fi, the traffic to the captive portal checkpoint is blocked.
The device fails to connect to the following captive portal checkpoint URLs:
To resolve the issue, add the following packages to the VPN exception list:
The procedure for this process depends on your EMM. Consult your EMM’s documentation for more information.Back to KBAs
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