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Connected without internet status after connecting to Wi-Fi

Last updated December 15th, 2023

Categories:

Environment

  • Knox Platform for Enterprise
  • Android Enterprise
  • Company-owned device with a work profile
  • Device-wide VPN

Overview

After connecting to a Wi-Fi network, device users may encounter an issue where the Wi-Fi connection shows the following status:

Connected without internet

Cause

In enterprise environments where an device-wide VPN is being used, all internet traffic is routed though that VPN. When the device tries to confirm the internet connection though Wi-Fi, the traffic to the captive portal checkpoint is blocked.

The device fails to connect to the following captive portal checkpoint URLs:

  • http(s)://www.google.com/generate_204
  • http(s)://connectivitycheck.gstatic.com/generate_204
  • http(s)://play.googleapis.com/generate_204

Resolution

To resolve the issue, add the following packages to the VPN exception list:

  • com.android.vending
  • com.google.android.apps.gcs
  • com.google.android.gms
  • com.sec.android.app.sbrowser

The procedure for this process depends on your EMM. Consult your EMM’s documentation for more information.

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