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Apps experiencing connectivity or sync issues after upgrading to Android 13

Last updated March 28th, 2023

Environment

  • Knox Platform for Enterprise
  • Android 13
  • New or existing enrollments with a work profile

Overview

For new or existing enrollments in Android 13 with a work profile, an issue has been found and resolved where certain apps such as email may experience connectivity or configuration issues.

Cause

Google has identified and is resolving an issue within SyncManager where some apps attempt to access accounts that have been configured on the device.

Resolution

Samsung has released the fix in One UI 5.1. Device users are able to verify their One UI version by going to Settings > About phone > Software information on their device. It is recommended to update to the latest available version.

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