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‘Account already exists’ appears when creating Samsung Account

Last updated July 26th, 2023



  • Knox Platform for Enterprise (KPE)
  • Samsung Account


When creating a new Samsung Account, after entering an email address for the account, the following error message appears:

Account already exists.

This message appears even if the email is not associated with a Samsung Account.


The term “Samsung” cannot be used in the email you are using to register a new Samsung Account.


Enter an email address that does not contain the term “Samsung”.

Additional information

For more Samsung Account troubleshooting tips, see the Samsung Account FAQs.

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