‘Account already exists’ appears when creating Samsung Account
Last updated July 26th, 2023
- Knox Platform for Enterprise (KPE)
- Samsung Account
When creating a new Samsung Account, after entering an email address for the account, the following error message appears:
Account already exists.
This message appears even if the email is not associated with a Samsung Account.
The term “Samsung” cannot be used in the email you are using to register a new Samsung Account.
Enter an email address that does not contain the term “Samsung”.
For more Samsung Account troubleshooting tips, see the Samsung Account FAQs.Back to KBAs
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