Push notifications not appearing in the work profile
Last updated July 26th, 2023
- Knox Platform for Enterprise (KPE)
- Android Enterprise
On some devices enrolled with an Android Enterprise (AE) work profile, push notifications are not appearing when Google Play Services are disabled on the personal side of the device, but enabled in the work profile.
By Google design, Google Play Services (com.google.android.gms) must be enabled on the personal side so that all components dependent on Google Mobile Service (GMS) function in the work profile. Some of these components include:
- Location services
- Push notifications
To ensure push notifications and other GMS-dependent features function in the work profile, enable Google Play Services on the personal side of the device.Back to KBAs
Is this page helpful?
Thank you for your feedback!