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Boot banner not displaying upon device startup

Last updated July 26th, 2023

Environment

  • Knox Platform for Enterprise (KPE)
  • Android Enterprise (AE) Profile Owner (PO) mode

Overview

From Knox 3.4, Samsung devices enrolled through AE PO mode will not show the boot banner after the work profile is unlocked. Even if there is no work profile, the boot banner is only displayed when the device is enrolled through Device Owner (DO) mode.

Cause

The device reboot banner has been moved to Global scope instead of User scope.

Resolution

Configure the boot banner from the device level instead of from the profile level.

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