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Device stops receiving SMS/Text messages after FOTA update

Last updated July 26th, 2023



  • Knox Platform for Enterprise (KPE)
  • Galaxy A-series
  • Galaxy J-series
  • Android Enterprise (AE) Device Owner (DO) mode


On Galaxy A-series and Galaxy J-series devices on AE DO mode with a Knox Premium license, newly-received SMS or text messages do not appear in the default SMS/text application after a Firmware-Over-The-Air (FOTA) update. In the device’s notification bar, there is no notification shown for any incoming SMS or text messages.


The device’s OS is unable to find the default SMS/Text application. The dumpstate log below shows the error:

11-25 17:04:58.525 radio 5016 5291 E GsmInboundSmsHandler: Unable to find carrier package: [], nor systemPackages: []

11-25 17:06:05.334 1000 4454 4473 W BroadcastQueue: Background execution not allowed: receiving Intent { act=android.provider.Telephony.SMS_DELIVER flg=0x18000010 (has extras) } to


This issue is fixed for all versions of Android 10.


If your Galaxy A-series or J-series device is not receiving SMS/Text messages, perform a factory reset to resolve the issue.

Additional information

This issue has been confirmed for all A50 devices updating from firmware version:

  • A505WVLU2ASH2 to A505WVLU2ASJ1
  • A505WVLU3ASK2 to A505WVLU3ASK23

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