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Android VPN Management for Knox — configuration and troubleshooting

Last updated March 22nd, 2023

Categories:

Network

This article answers some of the basic questions you may have when trying to use VPNs with Knox.

No. If you have a Knox Workspace license, download the Knox VPN Client before attempting to configure the VPN.

Yes.

Yes.

A Few of the scenarios include:

  • When an admin calls deactivate profile
  • When an admin removes all the packages from the VPN profile

  1. Verify that your VPN credentials are correct by manually setting up the VPN in the Knox Workspace.

  2. Verify that you can connect to the VPN gateway.

  3. If you can’t connect to the VPN gateway and:

    • You are connected to a firewall, change your access point and try again.

    • You aren’t connected to a firewall, try to connect to any website using the web browser on the device. If you can’t access any of the websites, contact Samsung Knox Support.

  4. If the issue persists, capture log files and contact Samsung Knox Support.

Yes, Samsung Knox Platform for Enterprise supports VPN chaining. VPN chaining on Samsung devices requires a VPN client that is integrated with the Knox VPN framework, and an EMM that configures the VPN profile using the Knox SDK. Any third-party VPN client with this integration is able to support VPN chaining. Both the inner and outer VPN profiles need to be configured in specific ways for dual tunneling to work.

The VPN client Android VPN Management for Knox, available to Samsung Knox partners as a download from the Knox Partner Portal, does not support VPN chaining.

The VPN settings only support IPsec/IKEv2.

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