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Why can’t users connect to my new Wi-Fi profile in the Knox container or the device side?

Last updated July 26th, 2023

Environment

Any Samsung devices running the Knox framework.

Summary

When a second Wi-Fi profile has been created on a device with the same Service set identifier (SSID) as an existing profile, the user is unable to connect.

Cause

If a device has already been provisioned with a Wi-Fi profile and a second profile is created with the same SSID, the device won’t be able to connect to the Wi-Fi network.

Resolution

This behavior is intentional. For security reasons, end users and other IT admins aren’t allowed to create profiles with the same SSIDs. To solve this, create a new Wi-Fi profile with a different SSID.

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