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Unable to access internet with a VPN

Last updated November 30th, 2023

Categories:

Environment

  • Knox Platform for Enterprise
  • Android Enterprise
  • APN protocol IPv6
  • Device-wide VPN

Overview

You might encounter an issue where you’re unable to access the internet on some devices when a device-wide VPN is enabled.

Cause

If a device’s APN is configured to only accept IPv6 addresses, attempting to resolve an IPv4 address fails, causing the issue.

The Knox Platform for Enterprise team is aware of the issue, and is currently working on a fix.

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