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Remote control to a kiosk mode device displays a black screen

Last updated December 27th, 2023

Categories:

Environment

  • Android Enterprise
  • Kiosk mode
  • Fully managed device
  • Device running Android 12

Overview

When connecting to a device in kiosk mode with an app that has implemented remote control features with Android Enterprise, you might encounter an issue where the app displays a black screen.

Cause

When connecting to a device running Android 12 or higher, the <uses-native-library> tag is not available by default. If the tag in the manifest file for the remote control app isn’t included, uses-native-library isn’t accessible, which causes the issue.

Resolution

To resolve this issue, the remote control app developers must include the <uses-native-library> tag in the manifest file.

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