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Why can’t I display SysDump on a Verizon Samsung device?

Last updated July 26th, 2023



Any Verizon branded Samsung device.


Why can’t I take SysDump with a key command on a Verizon device?


Verizon does not support the SysDump feature.


Choose one of the options below:

  • Android bug reporter

    IT admins can use the Android Debug Bridge (ADB) tool to retrieve these device logs.

  • Built-in Android bug reported in developer mode

    1. On the device, go to Settings > About phone > Software Information, then tap Build number 5 times to enable developer mode.

    2. Go back to Settings > Developer options.

    3. Increase the logger buffer size to 16M.

    4. Reproduce the SysDump issue.

    5. Go to Settings > Developer options, then tap Bug report and select Full report.

    6. After a few minutes, follow the on-screen instructions in the notification that prompts you to share the bug report.

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