Why can’t I display SysDump on a Verizon Samsung device?

Environment

Any Verizon branded Samsung device.

Summary

Why can’t I take SysDump with a key command on a Verizon device?

Cause

Verizon does not support the SysDump feature.

Workaround

Choose one of the options below:

• Android bug reporter

  IT admins can use the Android Debug Bridge (ADB) tool to retrieve these device logs.

• Built-in Android bug reported in developer mode

  1. On the device, go to Settings > About phone > Software Information, then tap Build number 5 times to enable developer mode.

  2. Go back to Settings > Developer options.

  3. Increase the logger buffer size to 16M.

  4. Reproduce the SysDump issue.

  5. Go to Settings > Developer options, then tap Bug report and select Full report.

  6. After a few minutes, follow the on-screen instructions in the notification that prompts you to share the bug report.