Why can’t I display SysDump on a Verizon Samsung device?
Last updated July 26th, 2023
Any Verizon branded Samsung device.
Why can’t I take SysDump with a key command on a Verizon device?
Verizon does not support the SysDump feature.
Choose one of the options below:
Android bug reporter
IT admins can use the Android Debug Bridge (ADB) tool to retrieve these device logs.
Built-in Android bug reported in developer mode
On the device, go to Settings > About phone > Software Information, then tap Build number 5 times to enable developer mode.
Go back to Settings > Developer options.
Increase the logger buffer size to 16M.
Reproduce the SysDump issue.
Go to Settings > Developer options, then tap Bug report and select Full report.
After a few minutes, follow the on-screen instructions in the notification that prompts you to share the bug report.
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