Back to top

Knox Mobile Enrollment stops installing Samsung Internet & Samsung Email apps

Last updated July 26th, 2023

Categories:

Environment

  • Knox Mobile Enrollment (KME)

Overview

In the past, Samsung Internet and Samsung Email apps were preloaded to all Galaxy devices. EMMs have provided management features for these apps based on this. However, some customers are reporting that their devices stopped preloading these two apps. This caused an issue where certain APIs such as BrowserPolicy and EmailPolicy are returning errors when those apps don’t exist in the device. To manage this, KME clients are installing the apps during the out-of-box KME enrollment process if they are not preloaded in the device.

What has changed?

Many EMMs and customers have been installing and managing these apps via Managed Google Play instead of integrating Knox APIs and using them for app management. Since there are fewer and fewer customers who benefit from this feature, KME will be deprecating it on devices with Android 11 or higher via the September 1st, 2021 release. This will remove the auto-install of the apps and reduce KME enrollment time.

After the update, if you want to manage Samsung Internet or Samsung Email apps, you can install and manage them via Managed Google Play. For the following models, you can install them via the Galaxy Store or use other 3rd party emails/browser apps: Galaxy A12, Galaxy A21s, Galaxy M12/F12, Galaxy M31s, Galaxy M51, Galaxy Tab A7, and Galaxy Tab A7 Lite.

Back to KBAs

Is this page helpful?