Back to top

How to disassociate a device from a Knox license key

Last updated July 26th, 2023


  • Knox Platform for Enterprise
  • Knox Manage
  • Knox Capture
  • Knox Suite (Knox Platform for Enterprise activations only)

How to access the device deactivation tool

If a device has been factory reset, you may notice a discrepancy between your license activation count and the number of enrolled devices in your UEM console. In this case, ensure that the devices are properly disassociated from your Knox Platform for Enterprises license key:

  1. Sign in to the Knox Admin Portal.

  2. Go to Licenses.

  3. Under OTHER KNOX LICENSES, click Manage license keys.

    other Knox licenses

  4. Under Device Management, click Device Deactivation.

    device management

  5. For first time users, you will be prompted to enter a paid Knox license key to upgrade your Knox account. Then, click Upgrade.

    upgrade Knox account


To access the device deactivation tool, a paid Knox license key is required. Enter a paid Knox license key. Free and trial license keys are not eligible for account upgrades.

How to use the device deactivation tool

To use the device deactivation tool:

  1. If you have a list of device IMEIs that you would like to remove, select Remove. If you have a list of device IMEIs that you would like to keep, select Keep.


    Make sure to select the correct option. If you select Keep, then all device IMEIs not included in the provided list are disassociated, and your device users are locked out of their work profiles.

  2. Download the CSV template and enter all your device IMEIs that are currently in use.

  3. Upload the CSV file with your device IMEIs to the device deactivation tool.

  4. Click Submit.

    device deactivation

If you selected Keep, any devices not in the CSV file have their corresponding license seats released. If you selected Remove, all the devices in your CSV file have their corresponding license seats released.

How to find the number of seats in a Knox Platform for Enterprise license key

Back to KBAs

Is this page helpful?