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Knox licenses

Last updated January 3rd, 2024

Samsung offers a variety of Knox licenses to support your device management needs. If you’re new to Knox services, check out the recommended licensing workflow and the Knox license overview to help you find the license that works best for your enterprise.

This page also provides answers to some of the following licensing questions you might have:

Recommended workflow image

  1. Generate a trial license for the service you want to use on the Knox Admin Portal. Note that when you get approved for Knox Suite, a trial license is automatically added to your account in the Knox Admin Portal.
  2. Test the service by enrolling a device. If you have a Knox Suite trial license, you can also try the other services included with Knox Suite.
  3. When you’re ready, contact your local Knox reseller to purchase a commercial license.
  4. Enter your license key in the Knox Admin Portal to start using Knox services on your full device fleet.

License overview

Knox licenses are used to activate Knox services on a device. Each license is associated with a license key, an alphanumeric string that acts as an identifier and allows devices to use a Knox service.

When you start a trial of a Knox service, you’re given a trial license key. Intended for testing and development purposes, these trial keys are valid for 3 months and support up to 30 devices. When you’re ready to deploy to your full device fleet, commercial license keys can be purchased from a local reseller, with various expiry dates and license quantities based on what your enterprise needs. You can enter commercial license keys in the Knox Admin Portal.

If you’re looking for an all-in-one device management experience, a Knox Suite license bundles multiple Knox services. Some standalone licenses are also available for those who want to use individual services instead. If you’re not sure which license works best for your enterprise yet, you can replace certain standalone licenses with a Knox Suite license anytime. The reverse also applies.

The following tables provide information on the available Knox services, including the license keys they support and where to get a trial license if a service offers it.

Tip

Purchase Knox commercial licenses from your local reseller.

Server-based licenses

Server-based licenses include both cloud and on-premises services. Enter cloud license keys on the Knox Admin Portal, and enter on-premises license keys directly on the service console.

Knox service Pricing Supported license keys Trial license and where to get it Server type
Knox Mobile Enrollment Free No license key required No license key required Cloud
Knox Mobile Enrollment(Advanced profile) Paid Knox Suite Knox Suite trial key (Knox Admin Portal) Cloud
Knox Manage Paid

Knox Suite

Knox Manage key

Knox Suite trial key (Knox Admin Portal) Cloud
Knox E-FOTA Paid

Knox Suite

Knox E-FOTA key

Knox Suite trial key (Knox Admin Portal) Cloud
Knox Asset Intelligence Paid

Knox Suite

Knox Asset Intelligence key

Knox Suite trial key (Knox Admin Portal) Cloud
Knox Remote Support Paid

Knox Suite

Knox Manage key

Knox Suite trial key (Knox Admin Portal) Cloud
Knox Configure Paid Knox Configure key Knox Configure trial key (Knox Admin Portal) Cloud
Knox Guard Paid Knox Guard key Knox Guard trial key (Knox Guard console) Cloud
Samsung Care+ for Business Paid Samsung Care+ for Business key No trial available Cloud
Knox Mobile Enrollment Direct Free No license key required No license key required On-premises
Knox E-FOTA On-Premises Paid Knox E-FOTA On-Premises key Contact your Samsung representative On-premises

Device-based licenses

Enroll your devices with a device-based license by registering it through an EMM. Certain services, like Knox Capture and Knox Capture Scandit Edition, allow you to enroll individual devices by entering a license key directly in the app.

Knox service Pricing Supported license keys Trial license and where to get it
Knox Platform for Enterprise (Knox Service Plugin) Free

Knox Suite

Knox Platform for Enterprise Premium key

No trial available
Knox Platform for Enterprise DualDAR (Knox Service Plugin) Paid Knox Platform for Enterprise DualDAR key No trial available
Knox Capture Paid Knox Suite Knox Suite trial key (Knox Admin Portal)
Knox Capture Scandit Edition Paid Knox Capture Scandit Edition key Knox Capture Scandit Edition trial key (Knox Admin Portal)
Knox Authentication Manager Paid Knox Suite Knox Suite trial key (Knox Admin Portal)

Can any Knox services be used for free?

Some Knox services are free to use. For certain services, you still need to generate a license to use them.

  • Knox Mobile Enrollment — No license required.
  • Knox Platform for Enterprise (Knox Service Plugin) — Requires a free, device-based Knox Platform for Enterprise Premium license. You can activate this license through your EMM.
  • Knox Mobile Enrollment Direct — Requires a free, on-premises Knox Mobile Enrollment Direct license. You can generate one on the Knox Admin Portal.

Which Knox services offer trial licenses?

Trial licenses can be generated for the following Knox services on the Knox Admin Portal. These licenses are intended for testing purposes, and support up to 30 devices for 3 months.

Tip

After your trial ends, your devices and data remain in your account. You can continue using Knox Suite by purchasing a Knox commercial license from your local reseller and replacing your trial license.

Knox Suite trial license

  • Knox Mobile Enrollment (Advanced profile)
  • Knox Manage
  • Knox E-FOTA
  • Knox Asset Intelligence
  • Knox Remote Support
  • Knox Capture
  • Knox Authentication Manager

For steps on how to generate a Knox Suite trial license key, refer to the Knox Admin Portal documentation.

Other Knox service trial licenses

  • Knox Guard
  • Knox Configure

How do commercial Knox licenses work?

A commercial Knox license lets you use Knox services across your entire device fleet, and can be obtained through your local Knox reseller. If you don’t have a reseller yet, see the Knox reseller directory to find one near you.

When you purchase a license from a reseller, you can decide how many seats the license has, which equates to the number of devices you want to activate concurrently on the service. The reseller then gives you a license key, which you can enter on the Knox Admin Portal to register the license.

Once a license is assigned to a device, the service you’re enrolling in consumes a seat on the license. For example, if your reseller provided you with a 200-seat Knox Configure license, you can have a maximum of 200 devices enrolled in Knox Configure.

Each license has an expiry date, after which the license can’t be used with Knox services anymore. The exception to this rule is staggered license keys, which allow you to use the service even after the license expiration date, until the service period ends. To add more seats to your license or renew an existing license, contact your Knox reseller.

Staggered licenses

Some services, like Knox Configure, Knox Guard, and Samsung Care+ for Business, offer staggered licenses, which allows devices to use a service even after the license expires. These licenses have an activation period, which dictates when you can enroll new devices. Once a device is enrolled, its service period starts, which is how long the device can use a service for. The service period typically remains active after the activation period ends and the license expires.

Note

The activation period and service period can differ by service.

However, if you purchase more seats on the license before the activation period ends, you can continue to enroll devices for a year past the new purchase date. Let’s say you purchased 100 seats on a license in January 2023, which means you can enroll 100 devices until January 2024. If you purchase an extra 100 seats in August 2023, you’re now able to enroll all 200 devices with that license until August 2024.

Which commercial licenses can I get, and where?

The following table lists each Knox service, its license type, and the licenses it supports. Each service name is also linked to its respective documentation, where you can get license information specific to that service.

Knox service Type Supported licenses Where to get the license
Knox Mobile Enrollment (Advanced profile) Cloud-based Knox Suite Purchase from a reseller
Knox Manage Cloud-based

Knox Suite

Knox Manage standalone key

Knox E-FOTA Cloud-based

Knox Suite

Knox E-FOTA standalone key

Knox Asset Intelligence Cloud-based

Knox Suite

Knox Asset Intelligence standalone key

Knox Remote Support Cloud-based

Knox Suite

Knox Manage standalone key

Knox Configure Cloud-based Knox Configure standalone key
Knox Guard Cloud-based Knox Guard standalone key
Samsung Care+ for Business Cloud-based Samsung Care+ for Business key
Knox Platform for Enterprise DualDAR (Knox Service Plugin) Device-based Knox Platform for Enterprise DualDAR key
Knox Capture App Knox Suite
Knox Capture Scandit Edition App Knox Capture Scandit Edition standalone key
Knox Authentication Manager App Knox Suite
Knox E-FOTA On-Premises On-premises Knox E-FOTA On-Premises key

Where can I manage my existing licenses?

Depending on the service, you can manage your licenses from different locations throughout the Knox Admin Portal, individual services, and your EMM console.

Important

If your Knox Platform for Enterprise license is about to expire within the next 90 days, make sure to renew the license for another two years. Otherwise, your existing devices will be impacted.

The following table outlines where you can find license information for each Knox service.

Knox service License menu location

Knox Mobile Enrollment

Knox Mobile Enrollment (Advanced profile)

Knox Manage

Knox E-FOTA

Knox Asset Intelligence

Knox Remote Support

Knox Configure

Samsung Care+ for Business

Knox Capture

Knox Authentication Manager

Knox Admin Portal license menu
Knox Manage Knox Manage license menu
Knox Guard Knox Guard license menu
Knox E-FOTA On-Premises Knox E-FOTA On-Premises license menu

Knox Platform for Enterprise (Knox Service Plugin)

Knox Platform for Enterprise Dual DAR (Knox Service Plugin)

Knox Capture Scandit Edition

Knox Mobile Enrollment Direct

Additional Knox services license menu

Knox Platform for Enterprise (Knox Service Plugin)

Knox Platform for Enterprise Dual DAR (Knox Service Plugin)

Knox Capture

Knox Capture Scandit Edition

EMM console

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