Using + gesture during enrollment results in the error "Tablet/Phone already enrolled"
Last updated July 26th, 2023
- Knox Mobile Enrollment (KME)
- Knox Configure (KC)
- Knox Deployment App (KDA)
Some users are encountering a Tablet/Phone is already enrolled error when trying to enroll the device by drawing a plus (+) symbol on the Let’s go screen in the setup wizard.
This is expected behavior. If your device was previously enrolled using the + gesture, after performing a factory reset on the device, attempting to use the + gesture to enroll the device again results in this error.
If a device has already been enrolled with the + gesture, you do not need to use the gesture to enroll it again as the device already exists in your account.
From your KC or KME admin console, you can assign a profile to the device. Once you factory reset the device, the profile is automatically downloaded after the device connects to a network during the setup wizard.
To learn more about gesture enrollment for KME, see the KME admin guide.
For KC gesture enrollment, see the KC admin guide.Back to KBAs
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