What can I do if I’m not receiving the verification email when registering for a Samsung Account?
Last updated July 26th, 2023
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Here are some possible scenarios for not getting the verification email, and actions you can try:
| Scenario | Action |
|---|---|
| You can't access the device used for 2-step verification. | Contact Samsung Support in your region. After we verify your identity (full name, date of birth, device IMEI or serial number), we temporarily deactivate two-step verification. You can then sign in to your account and register a new device or change the phone number used for two-step verification. |
| You lost your backup code. | Contact Samsung Support in your region. After we verify your identity (full name, date of birth, device IMEI or serial number), we send you a new backup code. |
| You can't access the email account used to register the Samsung Account. |
As per our Samsung Account policy, if you lose access to your email account, you should create a new Samsung account and associate it with a new email address.
You then need to update all the Samsung services you registered with the old address to use the new email address. If you used the old email address to access Samsung Knox services, contact Samsung Knox Support to notify us of your old and new email address. |
| Your email app is filtering out the verification email. | Check your email app's Junk or Spam folder for the verification email from SA.noreply@samsung-mail.com . |
| Your company's email server is filtering out the verification email. |
Your company's IT admin needs to update the email server's allowlist to include either of the following:
See also the Advanced Configuration below. |
Advanced Configuration for Mail Administrators
The samsung-mail.com servers use the Sender Policy Framework (SPF), as specified in RFC 7208 to guarantee that specific emails originated from us. In the rare event that your domain has issues receiving emails from samsung-mail.com, please ensure to add the following domains to an allowlist:
- samsung-mail.com
- smtp.samsungdevops.io
Please do an updated SPF query with your DNS tools (i.e. using dig or nslookup) to get current values.
The current SPF record for samsung-mail.com at the time of writing:
"v=spf1 ip4:213.71.30.188 ip4:54.208.71.222 ip4:54.208.16.69 ip4:54.208.35.86 ip4:54.208.40.14 ip4:54.208.40.62 ip4:195.125.115.217 ip4:34.243.167.206 ip4:52.50.127.149 ip4:34.247.210.211 include:smtp.samsungdevops.io include:_spf.google.com ~all"
google-site-verification=9skLy5x_JW5rAO9GPpSlDEMjY46HFpwBTEfvGPUMDy4"
The current SPF record for smtp.samsungdevops.io at the time of writing:
"v=spf1 mx a ip4:3.121.164.99/32 ip4:3.121.154.110/32 ip4:3.122.29.19/32 ~all"
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